TomTom GO 910 4-Inch Portable GPS Navigator

This is great device; it has done well by me on a few road trips. It is easy to use and very accurate.

I think a couple helpful hints should have been tossed in with the device.
* Your TomTom may freeze; this might be caused by overcharging or during updates and downloads. Be sure to carry a small paper clip with you at all times. There is a reset button on the back of the unit, hidden with in the bracket connection.

* Ending a navigation session. This one was just a peeve; there is no obvious way to cancel your current destination. Be sure to open up all menu options when you get your Tomtom.(With in the Change Prefs menu, locate the show more Menu options icon)There are quite a few hidden icons that are very helpful. Among one, is Clear Route. If the route is not cleared it will continue to try and get you to your last entered route. One of my favorite things about GPS Receivers is watching my little arrow coast along the map display even when I do not have a particular destination. This helps me become familiar with the area I'm driving through.



The GO910 is awesome right out of the box it basicaly did everything on it's own. Our only problem came when we tried to link it to TomTom Home the online site. It took over an hour with their customer support and about half an hour on hold to get it to recognize the device. Since then, we haven't been able to make it work on our own. We read all the reviews on Amazon before we bought the item and have no regrets about it. We live in Germany so we were very interested in the built in European maps. Guess what, they work great! It's worth the money. Their tech support could be better, but all in all it's great.

I bought the TomTom GO 910 for my wife, who is directionally challenged. This baby not only gets her where she wants to go, but now I no longer get cell phone calls from my irritated wife telling me how lost she is and asking me to do Mapquest searches to help her find her way. Thus, it saves me a ton of time while saving her from bouts of panic.

I also used it recently when we took a 1,200 mile (each way) car trip to an area of the country I hadn't visited in over 25 years. It guided us exactly where we wanted to go without incident, and I found it easy to use throughout the trip. It even guided us around some major road construction in Pennsylvania, helping us avoid the blocked off part and get back around to the good road on the other side without getting lost for a moment.

We've now had it for over 6 months and I am yet to be disappointed. I don't expect it to be perfect -- after all, I once went through 3 Palm PDAs in one year, so I know how undependable small electronic devices can be -- but so far I have no hesitations at all about recommending the TomTom GO 910. I went with 4 stars instead of 5 ONLY because I found that some of the device's secondary features were a little more complicated to enact than I would have liked. For all of its primary functions, though -- like getting my wife and I where we want to go and back -- it does exactly what a GPS device should, and does it easily and dependably.

The TomTom Go 910 has worked nearly flawlessly. I've noticed a couple minor issues with routing, most likely due to the map database:
1. told me to take a street that wasn't really a street
2. took me 1 block out of the way returning home because (I think) it didn't recognize an off ramp as a valid way to turn at an intersection that states "no turns"
3. verbal commands to exit U.S. 422E to U.S. 202N were incorrect, but the map display was correct. If you listened to the verbal commands, you would have been in the right lane instead of the left as you needed to be.
I haven't noticed many issues like this, but I'd suggest using the demo feature to run through the trip in advance to avoid problems during the trip.

I've had no problems with the mounting device. My guess is that people may not be fully locking the arm. You need to turn it to the first click to mount it to the window and then to the second click to hold the arm in place. I've also had no problems with TomTom Home and connecting the device to my computer. I've downloaded the latest maps and POIs without any issue.

I did discover one annoying and slightly alarming issue when I first attached the device to my computer. I found that the host.exe and copy.exe files are infected with the Perlovga.A virus. I contacted customer service via email and received a response within 2 days. In their response they stated that "a small, isolated number of TomTom GO 910's, produced between September and November 2006, may be infected with a virus. The virus is qualified as low risk and can be removed safely with virus scanning software. Appropriate actions have been taken to make sure this is prevented from happening again in the future." My antivirus software removed the virus without any issues.

I compared this unit with the Garmin Nuvi 350. While both units are comperable, I chose the TomTom because I was able to enter addresses via zip code, which the Nuvi 350 cannot due (dispite what the user manual I downloaded from Garmin's web site states). Also, the TomTom has an itinerary planning mode not found on the Nuvi.

Unit worked beautifully until I tried to download mp3 files to it. Without any error messages on either on the computer or on the unit, my GO 910 froze and remains frozen, showing nothing but the image of the unit on the screen when I turn it. I cannot shut it off, unless I hit the tiny reset button on the back. TomTom customer service tried, but was unable to help (mediocre service quality and product knowledge). Required to mail it back to retailer after receipt of RMA and wait (for weeks?) for new unit.
Summary: Go 910 has losts of functions but its software appears to be very fickle. Wall charger connector is too loose and it requires patience to keep the green power light.
Think twice about getting this unit.

this product is great for those first timers who have never ever managed a GPS system my wife is loves she finds it very easy to use especially since electonic items are not her strong point. just a few crips about the tomtom go 910 on sunny days the screen is hard to see. even so it's pretty small it's still pretty big for it's size so don't believe the advertisment about it being pocket size. the POI is a little out dated and when in the cities the tom tom lags a bit on the directions. I enjoy the bluetooth features and if you miss your turn the tomtom go 910 does a good job at finding you an alternate route. I also enjoy that you could download music on the tom and the speakers on the tomtom go 910 are pretty loud so it's great when you don't have an ipod or the ipod adapter to hook up to your car. oh the car mount is pretty annoying. oh if your tomtom go 910 ever freezes on you don't bother looking in the instructions or the website your better off just calling. hint there's a small pin size hole under the tomtom go 910 you'll find a u shape notch that you have to insert a pin into to reset the tomtom go 910

I used the TomTom 910 in Southern France. The GPS functioned terrificly, even beeping when the speed limit changed. Unfortunately, the display clock didn't work, almost immediately. After spending an hour on the phone with a very nice and knowledeable tech, I mailed the device back to TomTom and am waiting for it's return. Were it not for the clock, I would have rated the 910 a "5".

We've used this GPS on our many trips around the country. It's very portable, as we have taken it on many flights. We drove from NJ to TX with it and had no problems. We took it to Cali and FL as well as many other places and had no problems. As far as the POI feature, the guy that posted that you have to guess what category the POI belongs to obviously didn't spend time figuring out the system. You can type the name of the destination, such as Starbucks, and it will show you all the ones within the specified miles. The voice command is clear and you can choose from many different voices as well as languages. I highly recommend this GPS as it is better than most out there. Garmin sells a lot, but that's because rental car companies only use them and many car companies outfit cars with Garmin. Tom Tom is by far the best system out there.

The Tom Tom 910 is very large and cumbersome. It can only be charged in it's cradle. All of the inputs, microphone etc are located on the windshield bracket. Although it is bluetooth compatible using it with a phone requires the use of an external microphone. There are only a limited number of phones that it interfaces with. The rechargeable battery only lasts 2 hours. Overall very poor

I've had this GPS now for about 6 months. I paid $650 at that time, and it was worth every penny. So far it has not failed to get me where I'm going, and even showed me a way to drive to work avoiding the crowded highway! I now drive side roads to work, saving about 10 minutes each way and lots of gas.

The screen is larger than most other portable GPS systems, which helps more than you might think.

My biggest complaint is actually the on/off button...it's located on top, front left. Just the worst possible place. When putting it into it's carrying case I accidently turn it on fairly often, although much less than I used to. Also, it's not wise to leave any GPS in your vehicle unattended. The 910 is bulky and heavy enough to be a pain to carry around. Big pockets are a Godsend for this.

I bought a separate FM transmitter to listen to MP3s through my FM radio. Not the best, but much better than the tinny built-in speaker.

So far, the only things it has done wrong were the following:
1. Told me to turn left once where a left turn was not allowed - not a big problem since you can just keep going and it automatically re-calculates a new route.
2. Routed me right through an apartment complex (private roads - speed limit 10!) to avoid the highway.
3. When I came to a roadblock I tried to make it re-route me around it. It just took me around the block right back to the roadblock! I finally just took a different route and let it re-calculate.

Not bad for 6 months of driving. Sometimes it takes you to within about 100 feet of your destination, and sometimes right to the entrance.

As for the other features, I would like to have seen a built-in FM transmitter. I believe they do now have an optional mount with a transmitter built in. I've heard that the quality is not great though. The built-in speaker is just inadequate for music. A little more volume would have been nice, as would separate volume controls for voice and MP3s. Also, I would like to be able to delete MP3s from the device, rather than have to connect to my computer to do so. There are no rewind or FF controls either, which would be handy for non-music MP3s. I now have almost 1000 songs on my 910, and room for more. Finally, voice recognition would have been a great addition.

POI's are adequate, but by no means complete. I know of a gas station and police station near me that are not listed. Also, I would like to see the restaurants categorized (fast food, Chinese, Italian, Pizza, etc.). rather than just the names of the restaurants. Garmin does that, so why not Tomtom?

Bluetooth is excellent. I never have to take my phone out of my pocket, nor do I have to answer it when it rings! The 910 automatically answers for me and I just talk as though the caller is in the passenger's seat. Unfortunately, the list of supported phones is short, although my Motorola V330 is NOT on that list and still works fine.

Traffic and weather updates are not yet available in the US. When they are, they will require a monthly fee.

The 910 comes with a remote control which sounds a little silly being that the device is only about 3 feet away, but I find it less distracting to use the remote, rather than having to lean foward and concentrate on the buttons on the screen. The remote can easily be used without looking at it once you get used to it.

There are so many features that it would take hours to go through them all, but if you can find your way around a computer, then you'll have no trouble using the 910. I figured out a lot of it without the manual.

In my opinion, the 910's good points far outweigh the bad. If you just need a GPS, and no extras, then this one is not for you. If you want it to double as a hands-free speaker phone and MP3 player, then you can't go wrong with the 910 - especially with the reduced price.

One last thing...I had a LOT of trouble getting through to their American customer service center at first. Their phone menu would hang up on me no matter what option I chose. I read in several online forums that others had the same experience. Finally, last March I tried again and had no problem whatsoever. I don't know if they had phone problems or what, but I would strongly suggest you find the customer service number and call before buying any Tomtom product.


Bought the TomTom GO 910 for my son to use while away at school, and the primary function was to get him from point 'A' to point 'B' with minimal effort. Everything else that all these GPS units do was just window dressing for my purposes, and if they make my son happy, that's okay too.
Be forwarned that although they might indicate the unit can be used on PC or MAC, they really do not support MAC OS X very well, and recommend (upon contacting them via e-mail) to use Windows XP for best results with syncing up for map updates, and satellite positions, etc. Once we got over that hurdle (luckily we have both MAC and PC), and finally got the most up-to-date maps installed (do nothing until you've done the updates) I tried setting various Favorites, using the planning mode, with little difficulty. I have large fingers, but still didn't have much difficulty with the on-screen buttons/typing. Mounting in the car was a snap, and by following Tom-Tom's specific instructions and recommendations, I've had NO problem with the unit moving or the mount dropping off. (so far). Finding the optimal location took a couple of trips, but now it's a snap to locate and mount the unit. Once in the car, the unit is remarkably clear to hear, a bit tough to see in bright side light, but the voice is again the selling point. The computer voice that declares street names, etc. has been very good at keeping me on track without having to really view the screen. This was a very important feature in my consideration. The routes are direct, and changing them to use a more favored road can be done, although it does take a bit of trial and error at first to find the BEST way to accomplish this. And the unit will just NOT let you get lost, if you've told it the correct place to go, no matter how many wrong turns you make, the unit very quickly recalculates and puts you right back onto target. Just learn to make the turns when the unit really says to turn (and it gives you plenty of warnings!)
Thus as a GPS unit, I'm quite happy with the GO 910. As to the extra's, I already had an Audible account, so I loaded a book onto the unit (after activating this feature) and some music as well. THe sound for music is 'eh', but the book worked quite well, with the computer voice interrupting for directions, but the book then resumes without missing a word. This symbiosis is quite welcome on a long intricate trip. I'm sure my son will appreciate being able to control the iPod thru the unit, but again, sound thru the FM stereo will suffice.
Also - as noted elsewhere, the unit if not correctly turned off when connected to the computer, or if overcharged at times, will 'freeze' and you'll have to do a Reset - so I put a pin into the carry case to always have handy for just such occasion, no big deal, I've reset my iPod and Palm just as many times.
I don't have any bluetooth phones, so that function is pretty much useless for now, but I see the potential and this will sway my next phone purchase.

Bottom line, it's a GPS, and it works pretty much as advertised. Yes the POI's could be a bit easier, but if you're in a strange place, they act as a good starting point for what you're looking for. Everything else is a bell and whistle, and just like with anything else, you have to accept what comes with the functions you really need/want.
A good product. I'm happy.

the bad review below must have been written by someone who works for garmin. This GPS is awesome and really, really, easy to use. I really like how it holds all my music and hooks into my car stereo so there's really no need for me to have an ipod in my car as well. I also have really enjoyed the hands-free calling with my cell phone, it automatically connects to your phone when you get in the car. I can't get over there is no monthly fee!

In response to the person who didn't like the POI interface - i LOVE it - i love that i can be in any town and instantly see ALL the restaurants, and their phone numbers - hit ONE button to call and make a reservation - and then have tomtom navigate me there. i also have an infant and i like always being a button away from knowing where the nearest hospital is even if i'm somewhere i've never been before.

My first 910 had some problems out of the box, (bad audio jack) but i got a new one from best buy and that one works great. i don't hold it against the product because with electronics sometimes you just get a dud.

This GPS has the most features and that's why I bought it. There's nothing it can't do it seems, it can even give weather and traffic, although i don't use those too much. very well designed and thought out.

Having done my research on GPS's I decided that the Tom Tom was the best for me as I intended using it in USA and Canada as well as in Europe and it has proven to be equally effective and indeed reassuring in both continents. It's like having a knowledgeable navigator friend in the car--most comforting. It also plays music and show photos but most important for me is its ability to read books on long journeys.
I love the warning beeps when traffic cameras are in the vicinity and the soothing (female) voices offered. I haven't had time to try the male voices yet. All in all an excellent product at a good price and delivered on time.

I was travelling to florida and for that i purchased it. It works great. Apart from normal navigator, i was able to find good restaurants, club, beaches around florida. It's worth to have Tomtom with you. You don't have to worry at all. It only give me problem once in 2 month. It was hang once and after couple of hours it works fine. But it seems to have tthis problem very rare.



I did not like this device at all. The device got me lost 3 days in a row and could not recalculate properly. After I returned this device I purchased a Garmin 660 and it ROCKs! I would not recommend the GPS to anyone who needs a reliable device.


Just obtained it and used it right out of the box. Very intuitive. I already have a nav system in my Acura, I use this when I travel in the rental cars.

Great reception, lots of info on the screen, and bluetooth for phones works well.

Only comment - the english girl voice uses phrases like "car park" and "motorway", so I selected the US girl voice. Can't have evrything.

recently was in europe and used my Tom Tom 910 and it worked perfectly.

The TomTom 810 works as advertised. Although the screen size is small by comparison to built-ins it's usually easy to find a spot where it will be easily seen. The windshield mount is clumsy and of little use in places such as California where it's against the law to have windshield mounted devices. There has to be a better way to mount this unit without erecting a complicated permanent structure. Support for the TomTom is from the Netherlands and I've been waiting over 6 weeks for updated maps ordered from the TomTom store. If they are going to do business in the USA they need to provide a better product/accessory delivery system. Also, many of the software mapping features, such as radar camera sites, are not available in the U.S. which emphasizes that TomTom is a European company first with the USA being a source of revenue without thought or expense.

Eventhough I like the product, it lacked few options I would have liked such as voice recognition.
Also, after about 2 weeks it broke down and I had to send it to get it repaired.
I received a refurbished one from the factory since they could not fix the problem.
other than that, I'm fine so i give it a so-so rating.

I recently purchased the TomTom 910 in the US, mainly because it has pre-installed maps of the US and Europe. I stayed for my sabbatical in Rockville MD and live usually in Berlin, Germany.

Anybody can read about the features of the TomTom. I will not repeat them here.

The good:
* The GPS and directions are great. I think in three month it gave me once an awkward direction (keep left although the arrow points right)and once tried to make me drive through a permanently blocked road.
* It recomputes fast and acurately
* The computer voices and natural voices are great fun.
* The mount is great. Apparently the redesigned mount is much better than the original one.
* Screen is great

The bad:
* The speakers are not too loud. However I plan to connect it to my car stereo.
* The power connector to the docking station is flimsy and easily looses contact
* Blutooth works but with my phone (XDA trion, which is not officially supported) it sometimes makes mistakes (does not hang up)
* the internal mic did not work for me, the external works fine.
* The tom tom has a great hard disk, but the mp software is really not that good.. importing a directory would have been much better.
There seem to be open source replacements however.



Tom Tom is fun and easy to use. I like that it can be used in USA and Europe. It would be better if there was an easy out button when you want to make changes.

After having installed the unit for 43 days, the suction cup snapped off the plastic mounting. This was a spantaneous break while driving sending the unit "Flying"! Very dangerous!!

Tomtom would not replace the unit, as the claim that paart is warranted only for 3 weeks! buyer beware. See the TomTom forum for description and picture:

[...]

and other links to the base issue.

Well most of you know that the TomTom 910 recently under went a price reduction so it's retailing at just under $500. This is phenomenal price for a unit with impeccable maps, TTS (Text-To-Speech) directions, MP3 player, Bluetooth capability, and it comes with a remote control so can lean back in your car seat and look real cool while operating your GPS. I definitely recommend this unit. It has yet to let me down!

Great product, largest screen size for this type of navigation.

Disappointed in connecting with website for updates. Connection to TomTom home for downloading updates and information difficult to use. Connector on usb cable to home charger loose fitting, falls out. Home dock unit is replaced if request made to support. Need to purchase cd-rom to update maps.
First update after purchase should not be charged $10. Unit does function very well. Is impressive. Other items above need to be corrected though.

Bought this unit after having owned a Garmin 2610 for years. Graphically, it looks nice with the 3d view an all, but that's really about it. I find the interface to be much more user unfriendly as compared to Garmin. I also don't like the fact that the unit doesn't come with any software to allow you to do any route planing, POI management on your computer. Everything must be done on the unit itself...which is kind of a pain if you're preparing for a big trip. Many things that are annoying about this unit are just not configurable either. For example, I like to see my speed on the display. But TomTom thinks that it should blink the speed in Red font (very difficult to see) if you go over the speed limit by more than about 10%. This is pretty annoying....not to mention, the unit has incorrect speeds for many roads....so not very useful anyway. Overall, I don't think I'd buy another TOmTom unit. Only reason I tried it was because I'm temporarily living in the UK, and TomTom seem like the most popular unit here. So, I thought I'd give it a chance. Never again. I love Garmin.

Their customer service is wonderful. I on two successive saturdays called their support center and got help that solved my problems.

I bought for use in Europe this summer. I am looking forward to the trip.

I have a Garmin that I use in my RV and have been happy with that, but I needed the European maps.


i am very happy with the tom tom 910 excpept that i can not figure out how to keep the unit from dropping down from its mounted position. i have to keep pushing the display unit back up so i can see it properly. there must be a way to keep the pivot ball and the unit tighter so it won't tilt down as i drive. otherwise i really like the 910 very much.

This GPS has lots of features. 20GB hard drive is the best of all. This is the best GPS that's available on the market for this price. Reason for giving 4 star is coz of two reasons. Mounting is not that good. And the charging cable design is poor. It doesn't connect good. Falls of frequently.

I got a chance to borrow a friend of mine's GO 910 and I highly recommend it for people looking to get a gps for their car. I didn't need any instructions and it was the easiest thing to use(and I'm no tech genious!!!).
I think it was updated with the latest maps and it took me exactly where I needed to go-- no problems.

I have no complaints about this product and am now looking to purchase one myself!!!


This is my first GPS unit. I have not had a problem with the mounting unit as I have it mounted so that the unit rests on the dash. Since it also came with a remote, I am able to program it without leaning over to the unit. I used it in San Francisco the other day and it did a fantastic job around the tall buildings. The bluetooth phone interface with the external microphone is an excellent feature. If you don't use the external microphone it sounds kind of tinny. Now I only have to use my bluetooth headset when I am out of the car. Some of the newer roads in my town are not in the system, but I have not updated the maps yet.

The only downfall so far is the unit shutting itelf down. It does this if it is charged too long or if you turn it on and off too quickly. It is easily reset, but just bothersome.

I was pleasently surprised after using this unit. I read some horror stories from some reviewers after I had already orderded it and even thought about cancelling.
All you have to do is read the manual (which is short and concise) before you start and you should have absoloutly no problems.

I read some reviews which complained of shoddy construction. Not true!
The maps that shipped with the unit are working great although they are shipping the newest maps to me for free.

For anyone that does any travelling in Europe, this GPS comes pre-loaded with all of the European maps as well as Canada and the US.

Works very well in USA, Iam going to check out the europe maps when I visit italy soon. No FM transmitter with unit to send wireless audio to car speakers only manual wire hook up. The unit works very well and it is worth its value.

I was apprehensive about sticking this on windshield,I went to CHP and they knew nothing about suction cups on windshield. I could pick up the whole car with this suction cup,Very good, The unit is excellent but Ive had several other GPS units and decided to stay with a unit that I was familiar with. I wanted a sand bag base as it goes according to the kind of car your driving. If you have a large windshield then the unit is too far away and with a seat belt on there is a problem about programming where you want to go. The unit is otherwise excellent. I did not want to put a sticker on the leather dashboard. The long goose neck looked tacky
(accessery)so I returned it.

Well, I love the product basically, as it seems to do what you want it to do, although the directions occasionally send you in a funny direction. But I seem to lose favourites, cannot create POIs, cannot change the opening wallpaper, and all the other bits which appear to be available but are not working. In all fairness to Tomtom support, who have been in regular contact with me, I have yet to get the damn things to work, so keep losing all the regular destinations I want to go to. Arrrrrrgghhhh. But the basics work really well, so altogether I am pleased with the purchase.

If you look for an easy to use GPS system for the US and Europe, with a st of easy to use features for synchronization with PC (through docking station) music, etc: this is a good choice. Clear directions,latest maps.

I'm sorry that I ever purchased a TomTom navigator! In Illinois, even the newest maps are just about worthless! Each and every time that I enter an address that contains a combination of text and numbers (i.e. . . . 1s280 Summit), the address is NEVER found. After being forced to choose a destination that is close, TomTom finds a location that is at best, 1 mile away! Don't waste your money on a $500.00 item that leaves you guessing, or on one that will lead you to the WRONG destination! This item is garbage! SHAME ON YOU TOMTOM!

Bought as a birthday gift for girl friend and started to set up with her home address, then display went blank and now I have an expensive GPS unit that will not turn off and just displays a blue screen. Use cation when purchasing. I hope the customer service is better than the product.

WE WERE DISAPPOINTED WITH THE TOM TOM G0 910. IT ONLY WORKED FOR TWO DAYS AND THEN THE UNIT WENT "DEAD". WE EXPECT A FULL REFUND FROM PAVILION
ELECTRONICS SINCE THE MERCHANDISE WAS DEFECTIVE.

I've been living with the Go 910 for a couple months now and I have made several long trips with it so I thought it was time I share my experience/frustrations. I've not used any other in car type nav systems so I have no basis for comparison. So be aware that some of what I say may not necessarily be true only for the Go 910, they could be typical of nav systems in general.

Mounting bracket-I had the same problem as mentioned by other reviewers with the unit sagging on the bracket. I discovered that if you continue turning the locking mechanism past the first click it tightens the bracket more and you will no longer get any sagging of the unit. Since I discovered this little trick, I have had further problems with the mounting bracket.

Maps-first of all if you haven't obtained the new updated maps you need to do that. They are an improvement over the old. That said, they still leave a lot to be desired. The old maps didn't recognize my home address or show many of the streets in my community. Unfortunately, the new maps are no better in that respect. They still don't recognize my address or many of the streets in my community and my house was built 5 1/2 years ago! But there are signifigant improvements in many other highways and routes. What I find curious is why any of the internet mapping sites, e.g. Mapquest, Google, AAA, etc. all recognize my home location yet the maps advertised as the best maps yet by TomTom still don't recognize my home address.

Routing - Most the time the routing algorithm does a decent job. Even if you go off the route it is very quick to re-route you. I have to question the accuracy of the algorithm for long trips however. I have one trip I make which is about 600 miles and there are numerous alternatives for it. When I make this trip and navigate using the fastest route it doesn't use what I, Mapquest or AAA consider the fastest route. I have driven all the main routes for this trip and I know which is the fastest and the shortest. If you request it calculate an alternate, it selects an alternate but still not the fastest route. In order to get it to use the route I want I need to do that by using the "travel via" option. You also need to be aware that if you use the shortest route option it will route you off of highways onto backroads that connect up again with the highway you were on, but it was "shorter" to use that road. It may also route you onto dirt roads, been there-done that!

Battery-Some of you have mentioned that the battery can overcharge. This is true, TomTom does NOT recommend that you leave the unit plugged in to the charger at all times. This will overcharge the battery and the unit will not boot. The fix for this is a "soft" reset. Supposedly, a soft reset does not wipe out any of your specific data like, Favorites, etc. However, it did on mine so be aware and try to avoid overcharging. Since you can't leave the unit plugged in at all times it may be be difficult to tell when the battery is getting low. There is no audible warning only a small visual warning that you may not even notice it as you are traveling. I've had the unit go dead a couple times because I didn't notice the warning.

Customer Support-This is a mixed bag. Sometimes you will get responses by submitting them online, sometimes you won't. Calling in with your questions will get you answers but be prepared to wait a long time before you get to speak to someone. Make sure you have something else to do while you are waiting.

Bluetooth-This functionality is great as long as you have a phone that is compatible. Fortunately mine is. It was a large part of the reason I bought this unit.

MP3 Player-Haven't used this. The unit does have a jack and cable for output to your car's sound system but unless your sound system has an input jack (mine does not)its pretty much useless. I doubt that you want to listen to MP3s from the base unit. They would not be very good quality.

All in all I've been pretty satisfied with this unit. It does a pretty good job of getting me where I need to go most of the time.

This is my first GPS device. I am habitually getting lost, and the online mapping services don't always do directions any justice. I do a lot of public speaking, and getting to my destination on time is a must.

With the TomTom 910, I can easily get to where I need to be without any problems, and it even gives me an approximate ETA on when I'll arrive. No more trying to look at printed pieces of paper with directions while driving and trying to find street names when it's dark - and getting stressed out worrying that I'll get lost and be late. And no more trying to drive and watch my odometer to see if I've driven "2.7 miles" yet to look for a specific street whose sign is blocked by tree branches. Now the TomTom walks me though where I need to go - step by step. It gives me plenty of warning time as to my next turn, so I can be in the proper lane beforehand.

I used it in Center City Philadelphia yesterday, and it did the job perfectly. Even with the taller buildings and cityscapes, it had no problem finding the GPS and knowing my exact location. It quickly sets on where I am and calculates the best route. No waiting for it to position itself, as I've read about other devices in other reviews.

This is the best money I've spent in a while. I highly recommend it to anyone who drives to unfamiliar places or relies on online mapping services to print their route so they can get to their destination.

It has an input to plug in your IPod, so you can listen to your tunes through the TomTom's speaker. While the speaker is perfect for speech/directions, I'm not quite sure it would please an audiophile who wants to use it to listen to music. I'll stick to the Bose speakers in my car for that. But for it's main purpose of providing accurate directions, it's a keeper.





I purchased a TomTom Go 910 on a recent business trip. I was lost, I'd been thinking of buying one and there was an electronics house close by. I ducked in, and upon learning a bit about the 910 went with one. Now at this stage it's important to take a look at the entire TomTom product line. There are many similar devices that range in price greatly. The physical units look identical, you are simply paying for feature sets. The most important feature on the 910 at the price point, is real time traffic warnings. Real time traffic is a popular feature finding it's way into most GPS manufacturers products nowadays, and each manufacturer goes about it in totally different ways. This was a lesson I learned the hard way.

TomTom's Real Time Traffic is obtained via your Bluetooth phone. But the fine print, which TomTom hides and doesn't really even provide in any of the pre-sales literature or packaging that I could find, is that this feature only works on SOME providers (not Sprint/nextel) and only when you have a wireless data package and connection. This is impractical I think. Even on phones TomTom supports I've had issues obtaining wireless data links when traveling outside my home network cell... Anyhoo, it becomes very important to CALL TOMTOM and verify your provider AND phone will work, and even then I'd suggest buying it from a reseller with a no-hassle return policy.
The TomTom 910's basic navigation features (all available in other TOMTOM models costing hundreds less) are pretty nice. The 3d view of the road is very nice and the perspective is more intuitive while driving. POI data is nice as well. You're not going to be able to find the closest japanesse steakhouse or detailed category searches but it works in a pinch. Plotting the course is about what you'd expect from a GPS and I had no complaints. Text-to-speech is accurate and very configurable, I personally had Mr. T yelling "Make a Leff Turn Fool !".

My biggest shocker, and what eventually led me to return the device for my money back, was when I docked the device to my Laptop... (my business laptop at that). . . .

My profession is that of an IT security professional. I work for the largest AntiVirus software manufacturer on the planet. We tend to take viruses VERY seriously. The second I plugged the TomTom 910 into it's docking station and USB discovered the device all hell broke loose.
Multiple virus warnings popped up, and I was informed that the GPS device itself was attempting to launch and install multiple Trojan Horse applications on/to my laptop. This action was promptly blocked and rectified rather easily but only because my definitions are up-to-the-minute at all times. From what I see on a day to day basis this puts me in the minority.
The infected GPS unit was impossible for me to backup from that point on because every time the backup tried to access the file on the TomTom, AV would balk, and it would crash the TomTom software. A long drawn out, and very evasive call to tech support left me with a real bad taste in my mouth.
TomTom's support and external documentation via the web really tries to play this infection down, saying the trojan is a minor threat, and making all attempts to sweep it under the rug. In my experience companies with slipshod support, and no concept of secure businnes processes aren't around long. I have a Nuvi 660 now... much more reliable, better features, and Garmin seems to have the basics of doing business in the 21st century down pat.

Good Luck !


This is simply one great machine. But it's not perfect. The documentation could be better and the database seems to be off a little. That is, occasionally you will be directed down a ghost road or to a location that's 100 or so feet from your destination. And its "points-of-interest" menu could use some work.

Nevertheless, in general, it makes for stress-free driving. You know you are not lost now. And you will never get lost in the future. Missing an exit or making a wrong turn is no big deal as a new set of clear directions is automatically delivered to you in seconds.

But, when parking, remember to close your windows and lock your doors. This is a high priority item on any thief's list. However, my sister, whose Tom-Tom was stolen from her driveway, did not hesitate to buy another one immediately. It's that good.

While the hardware itself seems to be OK, (hard to tell though, I've spent so much time try to install the maps)
the process of getting the maps to the TomTom seems to be a throwback to 1995. Since the included SD card is to small to handle the maps I wanted, I got a larger card. For some reason the maps on the updated CD couldn't
be processed. You had to go online to get an activation code for each state. After getting that code I then got
an "invalid activation code" message. Screwing around with this mess isn't worth it.
Additionally, after getting the newer 910 (mine was stolen) I found nothing was compatible. Not the purchased
maps or connectors. You guessed it, not even the external antenna.
All in all it has been a very unpleasant experience.

All indications are that it is a very good product and is perfect for my needs. However they are a little short on technical support.

The GO 910 is amazing- it seems to operate perfectly. However, it's hard to discern the performance, as the documentation is, to be charitable, sorely lacking. It is also next to impossible to get in touch with anyone at TomTom by telephone.

The TomTom Home software caused serious problems on my MacIntosh, and I had to remove it. In addition to a serious conflict with iTunes, the program insisted on opening at every startup, and this could not be corrected with preferences.

In short, what seems to be an excellent product is hampered by lousy support.

My second tom tom after my original Go was stolen. DO NOT LEAVE IN PARKED CAR!

Great product. Easy navigation. The remote is a great addition. I don't go anywhere without Tom.

Bluetooth is terrific for making and receiving hand-free calls on my Razr V3.

Got the Tom Tom on the recommendation from a friend (a techie!). I was originally thinking of a Garmin. The Europe map feature on the GO 910 was attractive. I was very disappointed with the 910 in the first few days. I set up the GPS to give me directions to my car dealer (I know very well how to get there from my home) just to test it. I blindly followed its instructions (even though it was a bit different from what I would have done normally) and it got me completely lost (it was within a few blocks), but if I was really new to the place and completely relied onthe GPS (which is what I expect from these products) I would have been completely LOST. Since then my experience has been better and I guess only time will tell..........

My original purchase form Amazon was defective but customer svc. was great! I purchased a replacement from Circuit City and have been very happy. To address issues I've seen from other posts:
1) The maps work great in my area and have been 100% on target. A street address may be slightly off, but it takes you to the street just fine and you should be able to find the address on your own.
2) As far as the POI go, I have had no problem. There are many different options to choose from to search, so there shouldn't be any problem with finding what you're looking for.
3) Window mount - I tried it once and it worked just fine, but I don't use it since I'm a California resident and it is illegal. It would seem though the the problem has been fixed. I'm waiting for the realease of the dash mount for us CA residents.
4) Great extras. I really like the bluetooth function, except that I think I need a better microphone because the sound quality is not good. Great on-screen function though. The MP3 player is fun, but I tend to have feedback that makes it annoying after awhile. If I could figure out how to fix that I would definitely use it more often.
5) Only thing I don't care for is that I haven't figured out how to cancel a trip that I have plotted in and changed my mind about. Until you reach that destination it keeps trying to give you directions there, which is annoying. I'm sure there is a way to do this but I just haven't taken the time to figure it out.
6) A word of advice about customer service. If you go to the TomTom site and send an email question, you may never get an answer. I've sent two emails and have never heard back (at least a month ago). On the other hand, if you call the customer service number you can actually get a live person to talk to and they seem very helpful. That's definiely the route you want to go.
7) You should defintely make sure to get the most current maps for your area when you purchase. Things change so you want to be as up to date as possible.

All in all I am extremely happy with my TomTom. It takes me where I need to go with no worries, and that's what I bought it for. A great purchase.
Leone


The 910 is a great unit in a lot of ways. I find the interface very usable, the screen is bright and easy to read, the map display very intuitive, the audio directions outstanding.

Unfortunately, it can't find stuff very well at all.

In the last 30 days I have used the 910 to navigate to 5 different desinations that I was unfamiliar with. In every case it either got the desination completely wrong, or tried to direct me to my destination via roads that do not exist. (Note: this is after the most recent map update).

In the cases where I was misdirected, the actual destination was between 1 and 5 miles from where the TomTom sent me.

In the cases of the non-existant road I'll offer the most recent example: I was going to a business address near an airport. As I approached the airport TomTom had me get off the main road, drive through a residential area, into the back of an apartment complex, and indictated that I should drive through the fence into the field behind the apartments.
While this surely would have been the most direct route, it was obviously wrong. The map database is new last month, and no road had EVER been where I was being instructed to go.

The route calculation algorithm is also absurd. When asked for the FASTEST way between my house and my sisters, the 910 instructed me to get off the highway 3 exits earlier than I had expected, and navigated me through the center of the city. Even if it had NOT been rush hour and all the lights had been green, this route adds 10 minutes to the trip - my sister lives 1/2 mile off the highway, 3 exits up from where TomTom got me off. This happened to me a lot as I tested the unit on destinations that I knew well - it was consistently choosing routes that just didn't make sense; avoiding major roads in favor of residential areas with low speed limits and lots of turns, taking needless detours, and not using highways preferring to route me through city centers.

So the long and short of it is this: this is a great unit if you KNOW where you're going and just want to look cool, or like a pretty display and a voice to keep you company when you drive. It's also a good unit if you want to get someplace CLOSE to your desination and then ask directions. But for actually navigating you someplace you don't know and getting your there? Look elsewhere.

Most of my problems with the 910 are the same as all electronics--I'm way too old to be able to understand it. Specifically, there is little instruction included and technical support takes anywhere from a half hour to hour to get hold of. This even applies to buying an accessory that I misplaced (I finally bought it from another company). Most problems can be solved by hitting the tiny reset button--no easy chore for me, given eyesight and manual dexterity. Once working, I love it. The screen is a lot easier to read than my palm pilot navigator and rural addresses are more likely to be found. It's a good buy, especially if you have a two-year-old around to help you understand it.

Looks and functions really well until the mount sporadically fails to connect / charge the unit.

The connections are on the mount and the unit to mount connections are awful.

There are much better GPS on the market - I went with the Garmin 2820 unit after a month of conversations with TomTom. Talk about BAD service and support - save yourself A Lot of trouble.

First, the good news: the TomTom Go 910 is a pretty good GPS unit. It will get you where you want to go, the point-of-interest (POI) database seems quite thorough, and having maps that cover both North America and most of western Europe is great for travelers.

However, the basic GPS features are marred by an incredible number of design flaws that make the unit basically unusable, especially if you sprang for some of the other features like playing MP3s or making handsfree phone calls.

- Unbelievably, the joint on the windshield mounting bracket is not sturdy enough to support the weight of the GPS unit. So unless all the roads in your area are as smooth as glass, the GPS will slowly droop until it's nearly face-down, requiring you to prop it up every 10 or 20 minutes.

- Depending on which road you're on, the unit might announce "in 0.3 miles, stay left on Interstate 80 westbound, and stay in the left lane" at every $*@#&! exit on the freeway. There is no apparent way to get it to shut up without disabling all sound, including music. Or it might not make a peep for a hundred miles, while you pass through major interchanges wondering if you are supposed to keep going. None of the navigation settings seemed to change this behavior.

- The options menu suffers from Bill Gates syndrome. By default it shows only a small selection of options, which inevitably lacks the one you want. But when you enable "advanced" options, you end up slogging through 4 or 5 pages of settings every time. TomTom makes us choose between too few options and too many options; why can't they do their homework and provide just the right number?

- The on-screen buttons are too small or too sensitive to deal with a finger poking them while the car is in motion and the GPS is jouncing around. The only way to maintain accuracy is to steady the GPS with your thumb and pinkie while firmly pressing the screen with your forefinger. Otherwise you'll end up dialing the wrong phone number, selecting the wrong POI, and pressing fast-forward instead of pause every time.

- Playing MP3 audiobooks is impossible. Well, you can play them, but once you start playing you'd better not stop, because the player does not support bookmarks and your hair will go gray while you scan through an hour-long track one minute at a time. And if you accidentally release the fast-forward button a millisecond too soon, the player jumps to the next track, and all your hard work is for naught.

- Compared with the Garmin nuvi 660, the TomTom's screen is dim and hard to read in bright daylight, especially if you wear sunglasses while driving.

So if you're looking for just a decent GPS, I'd recommend one of the Garmin nuvi models. (The Garmin nuvi 660 is a highly usable GPS, but suffers from its own problems with MP3 playing and handsfree phone calls.)

And if you're relying on reviews to decide which GPS to buy, take the raving positive ones with a grain of salt: the reviewer may not have even tried out the features most important to you.

Incl maps for both Europe and America. It has 20 GB harddrive and plays mp3, picture and so on. It has bluetooth and it is rock solid. POI with telephone number, support plenty of language. This is the best GPS that you can buy (at the moment). I have had tomtom navigation 5, and this TomTom GO 910 is even better.

I have never owned a GPS before so I did hours of research before choosing the Tom Tom 910. I guess I just thought I'd get lucky and avoid one with a bad bracket. Unfortunately, by about the 4th day it was tilting down as predicted. Also, as a first time user, I did not find the product to be particularly easy to learn and found many of the much anticipated features required a subscription or other unexpected expense.

Considered the Nuvi or the TT 910, very similar units and $$. The rap on the 910 was a weak support on the mounting bracket and a sub-par database. Elected to go with the 910 anyway due to the included European database. The mounting bracket support LOOKS weak but appears more than adequate. The database has much greater detail than a my previous in-car GPS. I am also receiving a free database upgrade ($6 S&H). My only mild gripe is that the destination is not pinpoint accurate every time - maybe 50-200 feet off - not a real problem if you are aware of it.

For years, I've been printing out maps from Google Local and Mapquest (as evidenced by the scads of old printouts in my back seat), and figured it was good enough until GPS units became more intuitive and less expensive. It wasn't until my mother in-law got a Nuvi 350 for Christmas that I decided to take the plunge.

Initially, I was sold on the Nuvi, but after comparing them in the store and seeing that the 910 added Bluetooth capability and iPod control, I was sold. Sure the Nuvi 360 does Bluetooth, but it won't talk to my beloved iPod.

I thought it would be nice to use the few times a year I go out of town, but decided to test it out to make sure I hadn't overspent. The first day took some getting used to. Like others, I noticed that after five miles or so, the Tomtom was face-down on my dashboard. Apparently unlike others, I read the manual and discovered that I hadn't locked it in to position completely. Problem solved.

I was happy to discover that most of my routes were the same routes the Tomtom chose. Other times, I found myself fighting with it, because it seemed to be sending me out of the way. I figured "what the heck" and tried it. I didn't save much time, but I have to admit, the routes it chose were faster than what I had been used to.

That brings me to the maps... more often than not, they're great. But every now and then, it would do things like tell me to turn left on a right turn only road, or show that I was driving over open land, because it thought the road was about 100 feet ahead of where it really was. Now, the nice thing about this, is that it never once had a problem recalculating. On the left turn I couldn't take, it chose a new route in seconds when I turned right. And on the road that was off, it snaps back on the road once I drive around a curve. It still seems to think that my house is two doors down from where it really is, but I know where I live, so that isn't a big deal.

I started playing around with the POI's and was really impressed with how current they were. It seemed to know about most small businesses that opened less than a year ago, and they're fairly easy to use once you understand how the software expects you to use them. I've seen people making their own POI's online, and downloaded a few, all of which worked well. I haven't got around to making my own, but I plan to in the near future.

A final word about the maps and POI's: Tomtom is now offering a free upgrade disc after you pay $6 shipping. It hasn't come yet, but I expect it will fix the minor issues I've had.

The Bluetooth implementation is great, but whether or not it will work with your phone is dicey. It didn't work with my Blackjack at all, and this apparently has something to do with Samsung's implementation. Their site says it won't work with the KRZR K1, but I found that all of the features work just fine.

If you have a data plan, the Tomtom will use your phone to download weather, traffic, GPS updates, POI's, and some different colors for your maps. I found that all of these seemed to work, but the traffic didn't appear to do very much for me. I don't know if it just wasn't up to date, or if I just happened to luck out and download the info on days when traffic wasn't bad.

Similarly, the integrated speakerphone worked well, and the sound quality was surprisingly clear.

I loaded some MP3's on to the built-in drive, and connected my iPod with the optional iPod cable. The internal speaker is good for the voices, but not very good for music. If you plan to use this as a music player, you'll want to find a way to connect it to your stereo. The iPod interface was decent, and the built-in MP3 player functions similarly. Both will pause the music if directions are being spoken, or if you're on a call.

One last quirk: when plugged in to a switched outlet in your car, it turns itself on when you start your car. This is great. When you turn off the car though, it stays on. This is not so great, though it's presumably to remind you to undock your Tomtom so it doesn't get stolen.

All in all, I was really impressed with this unit, and with the POI's and ease of use with the included remote, I find myself using it constantly. If you're in the market for a Nuvi, it's certainly worth considering.

01/25 UPDATE:
Well, two days after posting the above, my unit stopped switching between night and day, which was really annoying. I just got the replacement unit today, and it has dead pixels! I really love the way the GO 910 works, and can't bring myself to downgrade to a Garmin 550, so I'm going to give it another shot. Hopefully, the third time will be the figurative charm.

For anyone wondering, Amazon has been nothing but wonderful about exchanging the defective units.

This is probably one of the finest units on the market today. That said it has serious problems with freezing up and the instruction manuals that come with the unit are worthless at best! If you are into GPS as I am, it is a unit that you want to love but just have mixed feelings in that the it has some really bothersome problems.

The TomTom Navigator is great. My wife often has to travel by herself, and the TomTom Navigator never fails to get her to her destination easily and safely. She absolutely loves it.

The TomTom GO 910 Portable GPS Vehicle Navigator is an excellent device. However, it does not work very well for vehicle use because the mount is manufactured so poorly. The suction cup apparatus does not stay in one place, and the portion of the stand that offers a swivel movement randomly drops to its own position without notice. Very frustrating! But as for the TomTom unit, it is a great product!

I purchased this gps navigator for my husband, and he found the device easy to use. He enjoys using it - and this is a man who will not use a PDA. He likes the detailed assistance it provides. This device has alot of features to offer such as blue tooth hands free phone and able to listen to music and downloads. This is worth the expense.

Too early to do it
Waiting to take an Extension Course

I tested it both in Europe and in USA and it works perfectly with no flaws. No problem turning on or with freezes as some people reported. RDS antenna reports traffic in Europe and redo the route to avoid it.
I strongly recommend buying it.

There is no other device which even comes closer. Plus TomTom is now shipping the upgrades to their map for FREE, just pay 6$ in shipping and handling.
Even without the updates, I have found the maps to be quite accurate and at the price that this is available, it beats the Garmin Nuvi 660 anytime. It also has the Europe maps included for free. The Nuvi 660 would run to abt a 1000$ if you need the Europe maps as well.
You are getting this device for half the price and with a 20GB HD, which is missing in the Nuvi.
The Mount is also excellent and I got a spare one from Amazon for the Rental Cars that I use during weekdays.
I cannot be more satisfied with my purchase.
Way to go Tom Tom ....

We have been very pleased with this product. We love the protability of it. We keep it charged and by the front door and grab it when we go out, so we can both use it in our cars. It has proven itself very helpful on the many local and long distance trips we have taken. We have not found anything that we have asked of it that it cannot do.

We love our Tom-Tom. We did a long cross-country trip and it made all the difference. We never got lost and never got into one of those husband/wife arguments of go right/no go left...7000 miles later we are still a happy couple! TomTom has been able to find really remote addresses and the "voices" are very clear and pleasant.

The only negative is that we live in Santa Fe, NM and obviously the necessary uptating has not been done. The result is that, as far as SF is concerned, Tom-Tom takes us, literaly, all over the map...Is this also the case of other fast-growing cities?

Great unit. Good visibility day and night. Has accurate routing so far. Just purchased in October 2006 so haven't used a lot. Love having the maps already loaded on it. No need to install anything. We enjoy going wine tasting at the wineries and love it that most of the wineries are already loaded in the unit with great driving directions to the tasting rooms. Saves time in trying to find the tasting rooms. So far we are very happy with the unit. We are planning a trip to the Tri-Cities (Pasco, Richland & Kenniwick, WA) for wine tasting. We'll be testing the unit up there for accuracy!

DW, Vancouver, WA

Esentially, this is a very good product, even though it is rather pricey. However, one of the flaws that I've found rather disturbing, is oftentimes when I use the house charger, I find that the device has not been recharged, but when I use the car charger it charges right up. This does not happen all the time, just often enough to be disturbing. It also takes a long time to get a readng from the satelites. I've clocked in as long as 45 minutes before getting a reading. I've had to rely on good old paper maps in the meantime while waiting for this pricey gps to figure out where I am and where I need to go and how to get there.

This is an excellent, well designed piece of equipment. It's simple, easy to use and really a great tool.

I received this unit as a Christmas gift. My first thought was "Oh! A GPS device! How cool!." My second was, "Uh-oh - it's a TomTom."

I considered for a moment returning it in exchange for a much-hearlded Garmin but read more about the TomTom 910 and decided to give it a try. I'm glad I did. It's absolutely feature-packed! The navigation is reliable and really easy to use. The Bluetooth feature, while cool, isn't really that exciting (there are other ways to accomplish hands-free calling). But that doesn't take away from how much I love this unit.

I've read comments on the mounting device - they must have made improvements here because mine is just dandy. It knows every road in my city (even new roads and one in my neighborhood that recently changed names).

I love the remote control. I don't have to fuss with trying to reach it while mounted on the windshield. Unfortunately, the data services do not work with my current cell phone (but how can I blame TomTom for that?). When it's time to change phones I'll be certain that I check compatibility to take advantage of the TomTom Plus features.

The device is BIG but I don't necessarily see where smaller is better when it comes to GPS. I don't live in a city where I'd try to stick it in my pocket and walk around to find an address. It's meant to go in my car and it fits there quite nicely. The screen is large and easy to view (I love that it has a light sensor and auto switches to nighttime view).

It's loaded with POI's - I even found my vet in there. Once you choose your category you can easily search by name. And how often do you not know the category of the place you are trying to go?

No worries on speed here either. If I take a turn that is "off my route," it recalculates a new route very quickly. I've tested this a great deal and find that it's very reliable.

The 20 GB hard drive has plenty of space for songs, pictures and audiobooks (but I'll keep using my iPod for the music and audiobooks). I thought the pictures were just a "cute" feature until I had a friend in my car who really liked browsing through them. You can never have enough places to carry pictures of your kids.

I can't wait to test it out more. Just don't turn your back on TomTom - you may be missing out!

TomTom 910 is a nice GPS packed with features like MP3 and connetion to phone using bluetooth but not user friendly compared to Garmin.

I have been a Field Service Engineer for over twelve years. I travel all over the United States as well as Europe. I have used several GPS units and systems over the years including factory built in units as well as PC based systems with the GPS puck. The TomTom 910 is the best unit I have ever used. It is the most accurate system hands down. I have had no issues with this unit at all. After reading some of the posts on here about this unit, I can tell most of them were posted by people who do not have a lot of experience with GPS units. The features are great and the unit is well worth the money. We have about 140 Service Engineers on the road every day and the TomTom units are preferred by far.

The good: the bells and whistles, the things that sell a product at first glance, are superb. A huge range of languages and voices, an exceptionally bright and attractive display, very clear rendering of the computer generated voices, all make the product look like it would be very easy to use.

The bad part starts with the route planning. Being able to plan a route on the computer is why I bought this product instead of another one. I make four to ten stops a day across the states of Virginia and West Virginia, and I need to plan each trip in advance in order to minimize my driving. Nothing in the very sketchy owner's manual explained how to do this. I might add that for $699, you would think you'd get a good printed manual, not just a CD. A request to the support team provided the information (after a three day wait), but what I learned was that all I could do was to view the TomTom's own display on my computer screen instead of on the TomTom itself. That means I could not plan more than one segment of a trip at a time, since it doesn't allow waypoints. So I will have to continue buying a new copy of Microsoft's Streets and Trips each year.

Another thing that falls in the "bad" category is the POI functionality, as a previous reviewer mentioned. I don't always know where I'm going to be at the end of a work day, and I had hoped the POI feature would help me find a nearby hotel. All I can say is that I can pick up my cell phone and make a directory assistance call to locate a hotel faster than I can find one with this thing.

The ugly is that the maps are pathetically out-of-date. A switchback in one of Virginia's primary east-west highways, that was bypassed at least 16 years ago, is still shown on the TomTom. That might seem minor, but when you drive into that area, the device tells you to turn around and make a right turn to go back to where it thinks you should be. For someone unfamiliar with the area, that would be extremely confusing.

When I asked it to find an address on Main Street in my own town, I was told that it was five hours away in Northern Virginia. Other addresses in established neighborhoods weren't in its database. So I can't use it for route planning and it won't take me to many of the places I need to visit.

On top of everything else, it now won't turn either on or off. It is sitting there with an illuminated, but blank screen, totally useless. I can probably get the answer to that problem from Customer Support, too, in a couple of days.

In short, I wouldn't have bought this if I had been able to test it thoroughly first.

I like TomTom GO 910, Yet every review I read raved about Garmin Nuvi 660. People wrote that Garmin has better maps, their cup suction holder does not break, like TomTom's. Garmin does not reset when the car runs over a bump. And so on.

There is one detail overlooked. The Nuvi 660 costs $800 to $900 including tax and/or shipping on December 10. The TomTom GO510 costs about half after the rebate from TomTom. The screen image is stunning. The software is clever. The features are the same as Nuvi 660, even better.

Before buying, I called TomTom's customer service. They told me the suction cup holder has been redesigned in September and it does not break. I live in Rocklin , California, in a new area which just cropped up last week on google and yahoo maps, TomTom support said the updated maps will be available before the end of he week, that means in three week time from today.

The 910 has a charger/holder linked to my home computer and Internet. I can update it weekly with the latest position of the satellite, a free service from TomTom and the unit detects the signal very fast..

The unit also has a remote control. I smiled when I saw it. Yet, in my Cadillac SRX, the windshield is inclined and getting to the GPS unit can be cumbersome when driving, The remote control solves elegantly the problem.

The go looks good, but the maps just don't deliver compared to Garmin. The Garmin Nuvi fits right in your pocket. The Go 910 just doesn't fit, and it weighs too much to carry in your shirt anyways. The maps are out of date and the POI are also out of date.

I purchased the TomTom 910 2 weeks ago. I loved that it spoke different languages which would be fun practicing our Italian and Spanish, already had European maps installed without spending more money.

The unit seems too heavy for the mount and started to droop. the connection is by pins and un-snaps too easily and I see a problem with broken pins in the future.

they recommend you not leave it in your car because of theft. but the unit is so large that it didnt even fit in my purse. I had to use a small tote bag to carry it. real pain in the neck.

When the battery died I tried to charge it with the car charger but it did not work or charge the unit at all. then I came home and tried the home wall charger, the green light went on after a bit of wiggling the unit. in the morning when i put it in my car it was completely dead. I tried to charge again at home and again it would not take a charge.

The POI section is time consuming...we were looking for a Thai Restaurant and had to pull the car over because we had to scroll throught all restaurants by alphabetical order instead of by "type of food". finally giving up and typing up the restaurants actual name which took a few more steps spelling the name and city etc. ( I could have looked it up in the yellow pages alot faster since i had to pull the car over anyway)!

I exchanged the unit but have not opened the new one up yet. I am thinking of exchanging it for the Garmin Nuvi 360. Small with great reviews!

Great product, easy to use, accurate. Find that it does not contain maps to all areas is the only downfall, usually new residential areas. Tom Tom is great about customer service and new downloads and replacing defective products at their request not ours.

I have to admit that I was a bit skeptical about my ability to make this gadget work for me. It was actually VERY simple to figure out, I was exploring uncharted territories in no time! I am a little saddened at the prospect of future generations not knowing how to navigate using real maps. Oh well, let the dumbing down begin!

I do like the product, but there are a number of problems that need to be addressed by Tomtom - other products may be better (but I wouldn't know):
1. I'm a Mac user. Everytime I try to use the Tomtom Home application with the unit "synced," when I "eject" the unit from the desktop, it crashes/freezes, requiring a hard-reset. That means I need to use a paperclip to poke the very hidden reset button underneath the unit - something I only found after searching the internet a lot, since it isn't in the original documentation.
2. I live in a large city, and the "acquisition time" for the GPS satellite is abysmal. When I had a factory installed unit in my old car, it worked quickly (under a minute). With this unit, I leave my garage and can be out of the borough before the unit connects, which is only ok if I already know which direction to start off driving.
3. The voices: street names will only be read aloud by the "computer generated" voices, not the voice-actor voices, and the vast majority of the voices are voice actors. That's not really a big deal, but the most annoying part is: for some reason one of the computer voices recognizes the abbreviation Br as "branch." It's quite annoying when the object of interest is really a bridge, like, say, the Brooklyn Bridge, the Manhattan Bridge, the George Washington Bridge the Third Avenue Bridge, the Willis Avenue Bridge, the Triborough Bridge... I don't know I've ever enountered a branch while driving.
I'd like to say I love it, and as a previous reviewer said, I wanted to love it, but it just doesn't merit that kind of adolation. There are a few good features, like the route preview, which allows you to see the route in a number of different ways (map, words, 3-d drive simulator, etc.), but you have to have a working GPS signal to use it. It allows you to select a single road, for example, to avoid. It will also allow you to recalculate for roadblocks, etc. And, you can put in multiple stops apparently, but I have yet to figure this part out. As I said, the documentation is almost completely useless.
Frankly, the Tomtom people should be less interested in jamming in additional features, like the mp3 player and bluetooth device, and spend more time working on the problems with the core product.

We bought the Tom Tom primarily because it has the US as well as the European maps included and are pretty happy with the overall performance. Some of the menues are a bit complicated and I had wished for a bit more customizing abibity for their structure, but the list of POIs is much better than in other navigation systems I tried (Nüvi, BMW).

But here is the catch: In a metropolitan area, one big advantage of any navigation systems are traffic updates. With the Tom Tom, you have to have a mobile data connection (costs me $20 a month) and they recently started billing us for the Tom Tom plus service as well ($30 a month). So the overall cost of this feature are just prohibitive, especially when compared to other products like the Nüvi where the traffic updates are free over FM.

I've had the unit for about a month and I'm having a difficult time with the docking station in the car. The suction part works fine but the arm does not hold the unit in place very well. Also when snaping the 910 to the dockng station sometimes it takes a couple of tries to make sure it's attached. This is a new unit I've used a Garmin unit in the past and did not have this problem. For these units to be portable they need a better docking interface. I can see a problem poping up very soon with a pin being broken or bent and there is no way to charge the device without the docking station.

I usually do not write any reviews but I felt like I had to give my two cents about this product. The GO 910 has everything I need and want in a portable GPS. The out of the box experience was easy, the navigation top-rate, the re-calculation time when I missed my exit was quick, and, best of all, I could come home and dock the unit to my PC to download my address book. It even updates the software in the background as I work. Absolutely FREE - no fees!

I noticed most people mentioned their experiences with the product while driving. I want to mention that this product has a built-in battery that allows me to walk around and find local restaurants, banks, or whatever, in any town or city I'm in. (I'm an airline pilot and I don't like to get lost!) One of the route choices I can make is 'fastest', 'shortest', 'avoid highways', etc. This is great because I have found new ways to get to places where I have followed the exact same route for years without realizing that there were quicker ways to get to my destination.

Another cool thing about this product is that your experience doesn't end with the navigation. I easily docked the unit and downloaded pictures of my family, a few of my favorite tunes, and also downloaded some funny voices off of their website. I now have John Cleese telling me how to get from point A to point B! Gotta love it!

I have used other GPS devices in the past and, I have to say, this is the most accurate, most versatile, and user friendly device I have ever come across. For the price, no other GPS even comes close.

I bought the Garmin 2720 after returning my Tom Tom 910 in the year 2006.
This should serve as a caution to most new buyers

It has very old set of maps.. maps that maybe date back to the year 2001.
I stay in central new jersey and there has been a lot of new construction around but the maps dont reflect those

I would believe that the latest update is available for download on their website and it costs about $75. but i think this is a rip off because if you buy this product in 2006 then you should get the latest maps with it

Otherwise the product is good.
I would prefer a faster startup time.
Takes some time to get the satellite connection as does the Tom Tom 910

First of all let it be known that I read ALL of the reviews before writing this one of my own. I found one thing to be the common factor in each review. If you run the firmware update this GPS comes to life and will make you happy. The TomTom Home software makes this as easy as connecting it to your computer and runnng the program. The software does the rest! Remember, it's new and many changes will come along to improve the functionality as TomTom analyzes the product and gets feedback from it's users. Don't be afraid to contact them to offer your input!

Next, the scores given for this GPS have been greatly reduced by customers who are unhappy with the companies they purchased it from, not in the quality and performance of the 910. Others are complaining about other TomTom GPS units and NOT the 910. If you are complaining that you paid too much then hear this---I PAID $1400.00 for the Magellan 700 when it came out two + years ago and although a good GPS, it's now dead and had been locking up constantly for the past 6 months. Try getting a hold of Magellan support in Canada and you'll find out how much the Canadians "like" Americans!! I have tossed the Magellan in lieu of the cost and frustration involved in repairing it. Additionally, the out of box mount was useless and $50.00 later for a windshield mount was little improvement!

Pay attention to the alignment of the suction base when you mount the 910 on the windshield and turn th lock until it clicks (just like it says in the book!) and it will stay tight. Oh ya, how many other units come with the home charger, docking station with a USB cord, a car charger and a remote control for the money you just paid? Let me help you answer that: NONE!!!

The hands free phone (Bluetooth) is great, the remote speeds up the navigation screens and if you take the time to customize the screen with all the toys they include it becomes a cockpit of information!

OK, so the moral of this review is rate the finished product, not your lousy experience with your vendor or shipping problems or your inability to follow simple instructions from the manual. Thsi GPS deserves 5 stars and nothing less.

When the GPS actually turns on (I'll explain) it was fantastic. the text-to-speech made it a joy to use while navigating and the maps were always spot on. Our only problem was that it had serious power issues.

When we bought it the first time, we walked outside and played with it for a while and it worked fine. We then took it in and put it on the charger overnight. In the morning, it wouldn't turn on. We took it back to the store and the techs couldn't get it to turn on, so they gave us a new one. This second one lasted about 2 weeks.

We took a long trip away from home relying on the GPS, which got us there perfectly. I turned the GPS off, made sure it was unplugged, and left the car. A few hours later when we got back in to go home it wouldn't turn on again. When we plugged in the charger the green light would come on, but the unit wouldn't turn on. We had to call friends for directions back.

We took that one back to the store, but they wouldn't give us our money back, only a new replacement unit. We begrudgingly took it and used it for two days before it suddenly wouldn't turn on again. Finally the store agreed to give us a different one, and we got a Garmin Nuvi 350, which has worked great. It's the same price but smaller and the window mount is WAY better. Doesn't have bluetooth though or anywhere near the hard-drive space.

I wish the TomTom would have worked, because we really liked it.

This is a great device. If you have a job that makes you travel all the time, like I use to, I would grab it. If you have a job period, I would grab it. Also, if you miss a turn it is amazing at getting you back on the right route. I have never had a problem with the mounting, and I want to reinforce that the text-to-voice is a must have feature. I'm not the most tech-savy guy, but I think the Tomtom is incredibly easy to use and understand.

As far as giving directions, TomTom is as good as any GPS navigation system...a true heavyweight in the business. The key word here is "heavy." Think of the old CRT screens. The head of this device is so heavy that after driving 20 miles or so, the head begins to tilt downward requiring adjustment to view the screen.

I purchased this to save on the $10/day most rental car agencies charge for similar systems. If I had it to do over, I would have purchased the Garmin Novi 350. Screen is similar in size however it will easily fit in your shirt pocket. Slightly larger than a credit card and 1/8 to 1/4" thick.

Apparently with the TomTom 910, you purchase by the pound.

I sold my Garmin 2720, so that I could buy this unit. Packaging and presentation are great. The unit works right out of the box and is loaded with many different features and options. Pairing this unit to my phone was amazingly simple and every time that I turn it on, it detects my phone and it is ready to send and receive calls. It should also be ready to transmit and receive data for the Tom Tom Plus Services, such as weather, traffic camera and traffic reports, however it was not compatible with my HP iPaq hw6515 from Cingular.

I called Tom Tom Customer Support, which was great, since I was talking to a live person within two minutes or less. I was informed that my phone, which is part of the Cingular network was not compatible with the Tom Tom 910, I was also informed that it was not compatible with any smartphone. I do not know how much truth to this there is, since my provider, make and brand of my phone are listed as part of the compatible phones in its database.

Now, comparing this to the Garmin 2720, it is smaller, even though the screen is larger, the navigation is a bit more interactive with the Tom Tom 910 and instructions are clearer and are given out with enough time to change lanes and make a turn, not within a few yards of the turn as it happened in some cases with the Garmin 2720.

I like the suction cup mount on the windshield, it is extremely stable, much better than the Garmin bean bag. However, I am having charging problems when ever I mount the Tom Tom 910 on it, since it seems that there is some bad contact with the base that connects to the lighter, because it does not snap on tight enough and I am having to constantly monitor its green LED to make sure that it is on using my vehicles power and not its rechargeable battery.

I quite frankly do not like having to play with it or worry about it every time I go over a bump. Regarding its size and portability, it is much better than the Garmin 2720, however the Garmin NUVI 360 is even more portable. Now, with regards to looking for places, such as a store, for example Best Buy, I like the Garmin much better, since its results are displayed very much like the Tom Tom, nearest to farthest first, however, the Garmin will show an arrow pointing to which direction it is, as well as the complete address and phone number.

Another great thing about the Garmin is searching for restaurants, since it will ask you which type of food are you looking for, say Italian and then it will give you a list of all the Italian restaurants near you. With the Tom Tom, you just get the list of all the restaurants.

Graphics, I honestly like Garmins better, especially the colors, the Tom Tom's are horrible, all of them. Extra features, well the Tom Tom is the clear winner on this one, it has more features than a Swiss Army Knife! Ipod control, wireless calling, traffic report, weather report, picture viewer, traffic camera reminder and I could go on and on.

Audio quality is good in both of the units, how ever, Tom Tom has it built in and the Garmin 2720 has a speaker attached to the power connector. Additionally, as I had already mentioned, the Tom Tom is more interactive, since its voice commands and or instructions are more prevelant than in the Garmin 2720, in fact, you could almost get to your destination just by listening to the driving directions from the Tom Tom without even looking at its screen!

Finally, I don't like the fact that I have to turn the Tom Tom off manually every time I turn off the car, although it does turn on by itself when you turn the car on and it does take off from where it was left. However the Garmin, shuts off completely and takes off right where it was left off..

I quite honestly do not know what to make of my switch to the Tom Tom, both units have very good things, it would be great to have all the extra cool stuff that the Tom Tom Go 910 has on a Garmin NUVI 360 or vice versa, now that would be the perfect GPS! In the mean time, I will keep this unit and see what happens.

I have to say I was concerened about buying this unit with all of the issues I have read about the mount problems. So far I have not had any issues and the Navigation part of the unit is wonderful. In california it is illegal to mount the unit to the windshield so I am waiting for an alternative mount to be available , so far on yet. But honestly I am very happy with the product and compared to my buddy's NUvi and other Garmin handhel this is a better unit for what I wanted. Its also nice that you get everything ( remote, mount , cheesy bag, and all power cords)

This is a very simple, yet functional GPS device. It has several features which you will not be able to use here in the USA. Most of the more advanced features are supported only in Europe, which makes some sense, since this is where the corporate location exists. US support is growing, slowly, but growing none the less. I have had very good success with it when it works. It did plan a trip for me from NY to NJ without any problem. I adjusted my route back home, and the GO 910 re-routed me without any issue. I also changed roads I was suppose to be following, just to see if it would keep up, and adjust accordingly, and it did. Quickly and efficiently. However, early on during the first 7 to 10 days of owning it. The unit did freeze up several times, and I needed to find a paper clip to perform a reset. Even the reset function sometimes took twice or three times for it to finally work. I sent an email to the TomTom Customer Support, and did not receive anything back. I sent a second email to their Customer Support, and again, did not hear anything back. So I would recommend purchasing a service contract with whomever you choose to buy this unit from to ensure you have some fall back position in the event of a major failure. The Voice / Language support is very good. Although, I would recommend deleting Voices you know you're not going to use, and free up some additional space for storage.

Overall I felt the routing capabilities of this GPS unit was what it claimed to be. I liked the easy menus, and simple touch screen approach to navigating through the options and settings. The quality and clarity of the screen is for sure, one of the best out there. I would recommend a screen protective sheet to protect the touch screen. What I found to be difficult was the fact that the unit freezes, and the only solution is a paper clip to perform a reset. TomTom Customer Support did not respond to two separate email attempts. You can't edit or modify routes manually or with the TomTom Home software. Which I found to be a bit of a problem. The Points of Interest functionality has some work to be done on it. The POI doesn't have the search or sort capabilities of other GPS units at the same level as the GO 910. You're very limited with what you can do as far as waypoints. Again, this is not a show stopper, but certainly something TomTom should be working on to greatly improve. I would also suggest doing a backup immediately upon connecting to your PC to get a master copy (image) of the unit prior to doing anything else. I would also recommend backing up the unit at least weekly thereafter, to ensure you don't loose any of your recent updates or additions.


a little thin on some instructions, such as how to operate the suction cup device, but beyond that welcome to a whole new world.
My son and wife traveled Seattle to L.A. with it and it transformed the experience. My son, 21, was totally impressed and little in the electronic world impresses him.

Never recieved item. Order was canceled after almost a month.

I bought this because I had to drive in Switzerland during a business trip there.

The nice thing about this model is that the European maps are already included at the time of purchase so there is no need to shell out additional $$$$. The thing to note though, is that you have to activate the European maps online using Tomtom Home.

So Tip #1: Don't wait until you get to Europe to activate the European maps.

When I got into Zurich, it was past 10pm. Unfortunately, the unit refused to power up. So I had to ask around for directions to get from the Airport to the Hotel.

At the hotel, I managed to find a paper clip to reset the unit after which it powered up fine.

Tip #2: Don't leave home without a paper clip.

The third and last problem occurred the next morning when I had to drive to Bern for my meeting. The 910 powered up fine but could NOT find the satellites.

I ended up asking around for directions again in order to get on the highway to go to Bern.

While driving on the highway and on a hunch, I reset the Home location to the meeting location in Switzerland. The Home location had been previously set to my home address in California.

Once the home address was set to a location in Switzerland, the unit started to work!

Tip #3 : When changing continents, reset the Home location to somewhere on the continent where you are.

Once I had gone over that last hump, the 910 worked perfectly and brought me all to way to the Avis location in the middle of Geneva after my meeting.

After gettin a Magellan 360 for my birthday I was quite excited. Needless to say, it was soon replaced with the Nuvi 350. The Nuvi 350 performed alright, until the GPS reciever went out. So after 7 months I had gone through 2 GPS units. I was just going to replace the Nuvi with another, until I saw the TomTom Go 910. I decided to try a different company still, and see what the operation condition was. If you've noticed reviews on this page, most will tell you that it is a great unit, in so many words, but the window mount sucks. I too had the window mount problem at first. But I realized it was due to the fact that the turning mechanism to lock the mount onto the window had not yet "clicked". One it "clicks" the window mount tightens it grip on the unit and is able to hold it up beautifully, no problems. I would like to note, that it seems every bad review of this product lasts only 2 sentances. Not very specific, and not very helpful. As a consumer, it can be frusterating to read a paragraph great review, and then a 2 sentance negative. Taking the risk of buying such a unit is risky. My advice? Go somewhere where you can get a service plan, because when spending this amount of money you shouldn't have to take a risk. My TomTom is a great unit, and after going through 2 GPS units already, this is my definite choice. VERY customizeable, all the maps and features of the unit can be accessed through the PC, no problems charging, GREAT GPS reception, I get excellent reception, and good up to feet.
I will admit the unit has more european support, but that's because that's where it's based. US support is ever increasing, and I haven't had to use it yet anyhow.
You know it sounds cool, just go for it.


UPDATE: After using this product a little longer, I found a key feature was missing. When using the points of interest database, there are no addresses. I found this quite annoying when I was looking for a specific target, walmart, or pizza place. So I finally did one last exchange. The newest Garmin street pilot, with a built in antenna so I don't have problems like I did with the Nuvi, the maps are newer, and no "clicking" issues with the window mount, plus it comes with a nice dash mount!

Other than having to use the reset button after charging and the very flimsy windshield mount, it does very well. The windshield mount is in big...big...need of replacement with a much improved mount that actually will allow you to charge with the car plug.

One day and the windshield mount kit broke. Not all the features announced were included in my unit and I am still waiting for an answer from the dealer or TomTom. And finally, the best: after 15 days it switched off and it is still in a coma. No way to come it back to life again. I cannot remember a similar experience in my life as a consumer. Try it if you have the guts!

I'm a very technologically savvy individual and have been using GPS for many, many years. My Garmin handheld unit currently shows 2,558 hours of use on the permanent timer. I've always been a big fan of Garmin products, and couldn't fathom going with another manufacturer. I've done a lot of research, and finally decided on the TomTom GO 910 for my first real automobile navigating unit. The final selling point was the inclusion of maps of Europe in addition to the entire USA. It truly is a pleasure to use and navigate with, as other posters have described here in greater detail. For those who have complained about the mount, I find their complaints unsubstantiated. The suction cup locks onto the windshield by rotating the base of the mount. There are two detents, and you must pass through the first detent before the arm locks tightly in place. Once you have locked down the mount by rotating the locking device through to the second detent, the mounting arm doesn't move, period. No problems found. You just have possess a little mechanical aptitude to figure out on your own how to properly use the mounting device, because the hardware instructions supplied with the unit are dumbed-down too much. Apparently, the people who complained that the unit droops after driving for a little while wouldn't be able to figure out how to change a tire either. The unit's operating menu is dumbed-down for the general population as well. It has an option to show a more comprehensive and detailed menu if you choose to do so, but it is not set this way by default. I hope TomTom will be offering updated maps. This unit doesn't show the development in which I live, and it's been here over 3 years. But, in their defense, neither does any other GPS unit I've tried. This country's suburbs are rapidly expanding all over the place, so I hope to be able to get updated maps one day without being to required to just throw the 910 in the garbage and be forced to buy a new unit through planned obsolescence. All in all, I'm very impressed, and you will be too. You won't be disappointed.

The product was great for one day, then it froze up and could not be revived, even with a soft restart. Tried to contact the merchant who sold me the product, but after talking to their reps on three occassions, they still did not get back to me with a resolution for my problem. After having spoken directly to tomtom, was I able to sent it back to someone who would fix or replace my two day old unit. It was TomTom. Thanks TomTom.

I bought the original Tom Tom Go back in November 2004. Since then, my attempts to reach their customer service have all met in failure. My last attempt, 10 days ago, was an effort to buy updated maps for my product. Yes, their website will offer to sell you maps, but there is no way to determine the date of the maps you already own, and no way to determine the date of the maps that you would be purchasing, in some cases for a large sum of money. If you try to find a telephone number on their site that you can call, you will be disappointed. I am disappointed and would advise you to look elsewhere if you want a product that is supported.

The Go 910 is definitely the best GPS device out there today. I used it on a long sojourn on the East Coast over the Fourth of July weekend and it never missed.

Before I left I loaded up a bunch of playlists onto the device with plenty of room to spare!! Before I left I was concerned about the mount drooping in the hot weather. I don't know if people have tried this, but you have to turn the dial on the mount such that it clicks in twice. There's a first click, then dial farther until the padlock symbol meets the dot. Even in the 90-degree weather the dock didn't move.

Voices had some trouble with street names, but still, with the text-to-speech it was nice to have something more than the generic "turn right here."

Love the big screen, better than Nuvi 360 AND the Streetpilot c550, my next turn was always visible well in advance. Phone conversations were clear and map accuracy was fine.

A GREAT product!

Took the Tomtom 910 to Europe where it worked flawlessly. It acquired location after about 10 minutes in Switzerland and 5 minutes in Italy. The mapping is superb and very precise, even in remote locations. Spoken directions are right on cue, foreign language support is excellent as well and the Tomtom is very user friendly. Bluetooth interface for cell phone works well, the clarity of phone conversation is A+ and incoming text messages pop up on the display. Plenty of space is available on the internal harddrive to download music files, I suggest however to connect the MP3 player to your car stereo for perfect sound. Internal speaker is ok for navigation but not the best to listen to music. POI's are user selectable, you can for instance program your GPS to alert you for every post office on your selected route. The Tomtom can also handle multiple destination without problem, you can either program the unit directly or do the trip planning on your PC and download to the 910, it is the easiest thing to do. I agree with other reviewers, the windshield mount is not designed very well, you have to make sure that it snaps securely into the back of your GPS unit and sometimes you have to wiggle the unit until the LED lights up in order to charge your GPS. Battery life last about 5 hours. Readability is crisp except in very bright sunlight. The Tomtom 910 is a superb product that comes loaded with all the bells and whistles, very user friendly and programable to anybody's likings. Included is a very handy remote control, PC interface with power supplies as well as a microphone that can be permanently wired for your hands free phone calls. It is well worth your money especially if you need European maps on occasion. The days of feeling lost in an unfamiliar place are a thing of the past.

This is a great unit. I purchased the TomTom Go 910 because it was preloaded with maps of North America and Europe. I am in Europe more than the USA so I wanted a unit that could get me around all the European countries seamlessly. Many units require that you switch European maps between countries, but not this unit. I can report that the unit works perfectly.

I recently drove from Lyon, France to Torino, Italy and then to Cameri, Italy. The unit worked fast to define the best route and got me to my destinations without any errors. In fact, in Torino I went to a friend's apartment following the directions exactly. When the unit said "you arrived at your destination" stopped the car among large buildings downtown and phoned my friend to see if he knew where I was. He looked out his apartment from the fifth floor and waved to me! The unit placed me directly in front of his apartment. And yes, it never lost signal even when on the narrow roads buried between tall buildings. I also noticed that in the small town of Cameri, Italy it knew every small road in town.

It is also interesting to note that the unit tracks your approximate location even when going thru tunnels (I had no signal but it apparently assumes you are still going the same speed). But after a few minutes in the long tunnels it stops and waits for you exit and then refreshes in about a minute.

Here is what I really like:
* It is very accurate and calculates routes very quickly. If you make a wrong turn, it recalculates in second and gets you back on the right track.
* Preloaded maps of Europe, and they are accurate.
* Alerts you if the speed limit drops and you are going too fast. In fact, I was watching it change as I passed speed limit signs (in Europe), and the Go910 changed within feet of passing the signs (how do they do that?).
* Alerts you to speed cameras (in Europe).
* Has a remote control that is very handy. With the touch of a button, you can have it repeat its last instruction or tell you the next instruction. Also can change volume and access all the other features.
* Signal strength is very good. I pick up nearly full signals when docked in my house, apartment (in Europe) or office. Of course, I have great signal strength in the car, even though I have one of those GM cars with the metallic coating in the windshield (my old Garmin GPS III unit would not work well thru the windshield).
* Long battery life, more than six hours.
* Speaker and sound is very clear.
* When you plan your route, it provides an estimate of arrival time. I found on a six hour trip it was within three minutes.

Here is what I don't like:
* The screen is hard to see in really bright sunlight and you are wearing sunglasses. Lifting off your glasses helps, but it is still tough to read.
* The windshield mount works fine, but the power connection from the mount to the unit is not working (the unit runs out of battery after about six hours).
* Didn't come with a carrying case. Sure it has a little case for the main unit, but if you drop it there will be little protection from a hard floor.

I've owned this product a mere two weeks and after just 2 uses it fell apart. The screen froze and couldn't be turned off, causing it to overheat which than caused the screen to crack when touched. To make matters worse the company refused to replace or fix a clearly defective model and wanted to charge an ADDITIONAL $500 to fix. So if you've got the money to throw away and want to invest in a product that even its own producers won't stand by, by all means purchase it.

originally i wrote what a great device this was . yes it works . but like everything you need customer support . not only after spending 800 dollars for this device tom tom wanted to charge me more money to update the maps . the disc they sent me was misplaced so instead of sending me a new one they tell me its going to cost me 54.00 more for a new disc . with them its all about the money . yes the device works but they try to squeeze every nickle out of you after the sale its not good business i would never buy from them again . no customer service after the initial sale . shop else where....

I travel a lot in Europe and the USA, and thought that the best solution for me was the Tomtom 910 with all the maps pre-loaded, and purchased one during my last visit to the USA.

I took it straight out the box and it worked fine as it must have been charged at the factory. I thought it odd that no charge light came on when I plugged it in to the car lighter, and thought that there must be a problem with car (it was rented). When I reached home I plugged it in to the mains and left it charging overnight.

Next morning I again took it for a ride to test it out, and after about 10 minutes it turned itself off, and I couldn't get it to turn on again.

I had noticed that it rocked on the cradle and wouldn't sit tight on the connector, so this must have been the problem. The connector cradle it very flimsy and it fell off a couple of times, no matter what I did I couldn't get it to sit tight.

I took it back to the store, and they also couldn't get it to charge, and offered me another one. This time I checked it before I left the store, same problem, it just wouldn't sit correctly on the charging cradle.

I gave up, and bought a Tomtom Go 300 instead which works perfectly, and has a much better cradle design. which proves that "if it ain't broke don't fix it".

I simply do not understand why Tomtom changed the cradle design of their latest models 510, 710 (sold in Europe), and 910.

Anyway I also purchased the map of all of europe and a 1gb SD card, and still saved myself a few hundred dollars.

The new Tomtom have a serious design fault, don't buy one!

First of all the good news. The display and automatic panning on the Tom Tom 910 are second to none. It is MUCH more visible than the Garmin Nuvi 350 and the automatic panning works much better. The actual mapping algorithms seemed to be approximately the same in both units neither, insofar as I was able to determine, having much of an advantage over the other. Mapping details on both units are excellent. Bright light visibility is outstanding - much better than the Nuvi.

The unit, compared to the Nuvi 350 and 360 is considerably larger and more cumbersome. Additionally, the mounting solution on the Nuvi is slightly better than that on the 910 - more compact. The voice prompts are loud, clear and timely. The ease of use is just great (with the exception of the POI implementation) and the visibility and quality of the display are great.

The bad news: POI access is cumbersome and poorly implemented. Hopefully a firmware upgrade will fix this problem in the near future. As it stands now, you cannot enter the name of the POI that you wish to go to without going through an intervening category screen made even more cumbersome by the fact that you may guess the category wrong! Then, the POIs only come up in alphabetical order or by distance. For me, this particular deficiency was the deal breaker. Selecting a POI must be as simple as possible in a AIO (all in one) GPS navigation solution. There are so many capabilities that you give up in these simplified AIO solutions that they should perform their designated functions easily and efficiently. The Nuvi does this, the 910 does not. The nuvi allows you to search POIs by name. The TomTom 910 does not.

This device is intended as an extremely simple point to point navigating AIO GPS navigation solution and is not intended to enable the use of way points or easily changing the course selected by the unit. You have essentially two options: the shortest route and the fastest route. Fortunately, the mapping program selects routs that are very acceptable. Personally, I like to look at the overall route and fiddle with it. This unit is not designed for such use. Microsoft Streets and Trips is ideal for this kind of tinkering, but terrible for point to point navigation while on the go.

Make sure and get the most recent firmware updates on the Tom Tom website which will fix the known bugs and further improve the functionality.

I give this unit a 3 star on form (compared to the elegant Nuvi), a 4 star on the functionality for which it was designed, and a 5 star on the beautiful bright display. You will not be disappointed in the beautiful display, the automatic panning, the actual map functionality or the bright light performance. But the POI solution is cumbersome and frustrating.

This is my first gps I have owned after using them in rental cars, I am happy with the performance of it I like the fact it tells you what the street name is you have to turn at. The only thing is when it is sunny the screen can be a bit hard to read.

I love this little machine. It's incredibly intuitive, has clear graphics, reasonable reception in Manhattan (no GPS is great with tall buildings), but it seems to konk out after a night of charging.

Have no fear! It's not dead, just do a soft reset! Use a pin and hold the soft reset button for 5-10 seconds (the reset is not on the face, but in the hole at back where the unit connects to the base; opposite side of the gold circle, up just a little from the green strip). Apparently the battery shuts down if it's overcharged, so if you charge it for more than a few hours it might not turn back on again. Reset it and you'll be on the road again!

The experience I had with TomTom 910 is nothing but frustrating. The first unit I had to return as it was dead on me. The second one, I am struggling to get it worked. It does not hold the time. Every time you turn it on it gives a different time from the last one. You need to set up the time always. They say there is a fix and I can not get one !. The Customer service of TomTom is one of the most inefficient one. Call them and you will be lucky to get a call back from their Level-2 in 3 to 4 days time. This is not waht you want when you spent $799.00. A $2.00 toy seems to be more relibale. They have a battery problem. Once over charged, it can even explode accoring to their Level-1 customer service. Never turns off when the ingnition key is turned off. Need to mannualy shut it off, which is not the way it should be !.

In conclusion, this is a piece of JUNK to me so far. And not the one to spend $799.00 and get insulted !!!

I'm a former Garmin Nuvi user who borrowed a TomTom from a friend. Once I used the TomTom I realized just how much was missing from the Nuvi. If I never used the TomTom I'm sure I would have kept the Nuvi but I just found myself being frustrated by all the things I couldn't do once I went back to the Garmin. As soon as the 910 came out I sold the Nuvi and I'm so glad I did. I love how you can customize so many aspects of the 910 to your liking.

Entering addresses is super easy. Just tap on the on screen keyboard and it will auto fill based on what you've typed in so far. You can also navigate directly to GPS coordinates if you want. Driving when surrounded by tall buildings is pretty good although it may think it needs to recalculate your route if you stop. Once you get moving again it locks back to your road and you're on your way. Reception is definitely better than any previous TomTom models. QuickFix is great. I've tried using the 910 with and without it and it really does make a difference. When you connect the 910 to your HOME software it will download a QuickFix data file which allows the 910 to acquire a satellite lock in no time and I get more satellites when I first turn it on. More satellites is always a good thing.

Text to speech is very good overall. After trying all the voices I have to say that Dave is the most natural sounding of them all. There are some video samples available on the web if you search for it that give you an idea of what to expect. There are some issues