Garmin 010-00517-05 StreetPilot 2820 GPS Navigator

This unit is far superior to the one I have built into my other car which cost 2 1/2 times as much. Very easy to use and accurate!

I've had this unit for about 6 mo. and I'm extreemly pleased, well worth the $550 I paid on Amazon. I've taken local and long distance trips, in car, van and motorhome. Very easy to use right out of the box, easy to see in the motorhome at distances greater then in a car, even with my sixty year old eyes. We live about 30 miles from Fort Worth and occasionally go into the city, we have used it to find banks, stores and places to eat. On a recent trip to Phoenix, AZ the guidance was especially helpful, I really appreciated the early warning to navigate the freeway interchanges, when to get in the left lane for left exit or how far to next change. On the trip it was helpful to find places to eat. On business trip to Houston I find the ETA info helpful to plan meetings. The remote is helpful in the motorhome, but I knocked off one star becouse of funky power cord connection, and no FM modulator.

this is a great unit- Garmin is the best , but the speaker is a joke- there is no fm modulator built in -so you listen to xm and mp3's with the tiny speaker attached to the cig lighter. Previous model has the modulator but no blue tooth for phone. Nuvi has fm modulator, blue tooth but no xfm! I had to return mine because it kept resetting every time I turned it off- just a fluke- I've been using Garmin's for 5 years and never had a mechanical problem before.

Good: Gamin GPS
Bad: Navtraffic routing and XM interface

I purchased this unit to navigate between hospitals in SoCal to avoid traffic. Other reviews cover the mapping and GPS capabilities better than I so I'm sticking with traffic and XM.

The traffic navigation is only so-so. The system has saved me time and frustration but it also has lead me off the freeway and other bad routs when staying on the freeway would have been a better option. I often leave the house around 8:30 and I know traffic will loosen up by the time I get to troubled spots, I do not follow the units suggestions because the unit does not update fast enough to take changing road conditions into account plus the I feel the traffic info the unit receives or poor quality (problem with Navtraffic not Garmin and hopefully only in Los Angeles/Orange County). The new software provides ETA taking into account traffic, which leads me to believe the info, is inaccurate. The system suggests leaving the freeway which I do not think is advisable so I continue on the freeway and the system immediately recalculates my ETA which turns out to be earlier then taking surface streets. I have been redirected off the freeway with good results but this is not always the case. The feature to manually bypass traffic is terrible. The worse example was seeing traffic ahead, I asked the unit to bypass the traffic and the unit suggested staying on the freeway and driving 100 miles than turning around and returning. System software 6.4 showed traffic in all map modes, but 7.0 no longer shows traffic unless several keys strokes are made to show the low res traffic map. Garmin's explains the change "Emphasize relevant traffic on the main map by only showing traffic on your route or the road ahead of you"; let me translate: 'our traffic info in so bad we do not want to it make convenient to find'. Garmin/Navtraffic does rout trips with both freeway and street traffic data but I have not find how to display street traffic to bypass the units auto routing to use my judgment in routing.

After six months using the device I learned how to "dance" with the traffic routing. Now I use my experience to rout my trip as I had done before owning the device and when I see traffic, either on the map or in front of me, I leave the freeway and then use the device to find an alternative rout. I do not follow the advice of the device from the get go since the traffic data is poor and the software does not anticipate changing traffic patterns. I wish I could return the unit for a full refund.

The XM interface is poor with limited info and only six presets (a total of 18 exist but they take two menus to find) and those buttons are too small to accurately hit in a moving car.

Bottom line: If you are looking to bypass traffic, don't buy until more bugs are worked out and better info is provided(unless you have no other way to rout around traffic and are a long haul trucker).


I bought this device for a last minute trip from Wisconsin to California. I made the trip in 3 days and this Garmin Street Pilot was a God send. Not only did it guide to any address easily, it also helped me find some vendors I needed in certain areas. But beyond that, I was able to play a lot of MP3 files I converted from CD's, I downloaded and listened to Audible books, and I used the blue tooth connection to my cell phone to deal with calls hands free. It even has an option to connect to satellte radio even though I didn't use that feature.

I liked how when listening to a book or music, when navigation instructions came on, the music or book was paused. I liked that I could hook up to head phones which greatly increased the fidelity of the sound. I liked the accuracy of the GPS information related to latitude, longitude, and elevation (usually within 3 feet of posted values in the mountain passes). And I liked the interface with my cell phone including ease of accessing my phonebook, answering, hanging up, and dialing via voice commands.

About the only function I would have liked that this system didn't offer was the ability to psuh the sound through the car stereo system via FM or whatever. Otherwise, it did everything and more than I hoped for when I bought it.

Mp3 player hard to download songs into and get to play

We chose this unit for the diversity it offered. We use it in our truck but also mount it on the motorcycle. It works well on both and keeps us on track. It is easy to use and is not complicated to program.

Let me start by saying the 2820 is a complete and terrific GPS however if you already own a Garmin 2720, 2620 or any other model with pre-loaded maps don't bother investing in the 2820. I own a 2620 and thought the traffic warning and blue tooth was worth the upgrade. Well as they say in Joisey "fuhgetaboutit". First you need to purchase an extra antenna at about $230,the traffic alert requires an extra XM radio subscription at $13 a month and once you sign up you will find out that the service is only available in limited areas. The blue tooth doesn't work with most cell phones out there (although the very newest ones will) and the 3D screen is not worth the expense of upgrading. Let me say further that I don't blame garmin, I blame myself for not researching better. The information was out there and if I did my homework I would still be using my 2620. If you do not own a GPS do not let this information give you a bad image of Garmin. In my opinion you CAN NOT OWN A BETTER PRODUCT!



I had a Nuvi before this and loved it - Garmin makes the best GPS's - but didn't like having a seperate device for my XM Radio (Samsung Nexus). I tried the 2820 and absolutely love it - in addition to the awesome screen, and complete GPS feature-set (more than the Nuvi), the XM radio is great. The Artist Scan feature is better than on any other radio!



I have a Garmin 2610 and really like it but the wife had a hard time using it. Got the 2820 for her as a Christmas present and she learned how to use it and loves it! I just wish they would include the XM radio antenna with it, or it was a cheap add on not almost $200!

I've had the 2820 for a month now and have taken several trips, some where I've known the route and a few where we were charting new ground. For the most part the street pilot performed well and we got to the destination. However, when I used it to guide me to locations I'd been to previously it didn't always take me the way I thought it should. Eventually the Street Pilot recaluated the route and would catch up to the way I was going which during past travels I had determined was the fastest way. Regardless it performed very well.

In one case we tried to program the Garmin to a location it didn't recognize, even though when we got there it had all the streets etc. and provided acurate directions to other locations from that spot. I e-mailed the cartography department and advised them of what I saw and they were prompt in responding with a solution that when I programmed it, it got me to the location I was looking for.

I noticed that if your programming an alternate route and use cities as data points along the route the Garmin wants to take you to the center of the city you use as the data point. I'm sure there is a way to program the Garmin so it doesn't do that, but I haven't had the time to figure out exactly how to do that level of trip programming. If in fact there isn't a way you'll just get used to hearing the speaker continually say "Recalculating Route". Thats just a minor annoyance for the benefit of having the Street Pilot.

Sometime you may need to search cities near where you want to go to get directions. I was looking for Tierre Verde Florida, but needed to type in St. Petersburg. Regardless it worked and the cartography department was quick to respond.

Overall I'm impressed with the Garmin and my next purchase will be the XM receiver that will manuver me around traffic tie ups. This product gets my recommendation.



I sometimes have to make as many as 40 stops per day so I got this navigation system because I can input multiple destinations and it will sort and route the destinations in the most efficient manner. It is even better than I expected and has saved me hours of drive time in the few weeks I have had it. The only drawback is that I am supposed to be able to input the addresses from my computer and I have not been able to figure out how to do that yet.

No need to be wordy. I have used a GPS for more years that I can remember.The 2820 is absolutely the most accurate one I have used. Also, it is easy to use. I highly recommend this item.

I don't know how I got around all these years without it!! Accuracy is amazing!! Never loses the signal and has lots of great features. Once the signal is obtained the display tells you how long it will take to arrive at your destination. It's very user friendly and I've used it "on the fly" on a few occasions already (finding restaurants within the area I'm driving at the last minute). It's my new 411/Yellowpages!!

I have had a 2620 for several years, bought this unit for my wife.
It is faster to find things when search, the directions move faster to your next turn when giving prompts and cheaper than the previous unit I bought several years ago with more functionality and marked improvements, all in same size unit, same mounts

We've been using the Garmin StreetPilot 2820 for about a month with great results. It's accurate and calculates good routes. The estimated arrival time feature is awesome.

It comes with a car lighter power adapter with a small speaker attached on a hinge and this allows me to position the speaker away from the gear shift in my car.

The system does not run on batteries, but that's not a requirement for me. This might be a draw back if you have only one lighter outlet in your car and you want charge your cell phone at the same time. It does come with an AC adapter for initial setup or for use in cars with an AC outlet.

I setup my cell phone to connect with the unit via bluetooth and it works great for dialing out. I have had occasions where the audio on incoming calls didn't transfer to the speaker and I had to push the phone icon on the StreetPilot screen to transfer the audio. It works fine after I do this.

Overall, we've been very happy with this product.

This is our first GPS and it is da bomb. We use it even in areas where we already have an established route. My husband and I have determined that it will pay for itself with decreased gas usage very shortly. What I thought was a short cut in a nearby large city... was NOT. The 2820 GPS got us to our destination so fast, I couldn't believe it. I am impressed that we are no longer using the "slow, long route" to one of our favorite destinations. We got it at an unbelieveably low price. Amazon has dropped the price twice within the 30 day range that we bought it, so we got refunds to my account. One time either on Christmas Day or the day after, the price dropped so low, that I ordered our oldest daughter one. She and her family travel a lot and I know they will love it.

this 2820 is a fantastic upgrade and improvement if compares to my older 2620 machine. the turn-by-burn street reminder and 3-d routing direction and the uptodate street information totally turned my bad impression generated from the 2620 model around and changed it into a warm loving feeling. unlike 2620 which often directed me to middle of nowhere and totally lost , there's almost zero mistake or error happened so far on this 2820. the recalculating speed is very quick if you make a wrong turn or decide to go different route.
the only downside of this 2820 is the bad voices input. none of them is good enough, two female voices are especially bad, i didn't try the british or the australian male voices, but those two female voices installed by garmin are terrible and unattractive with very bad intonation(tones), especially the one from 'jill', often slurred and unclear, turn left always came out like turn liv, while the other female voice sounds old and rigid. but in general, this 2820 is way better than the 2620.
after the 2620 mysteriously malfunctioned by formatting itself and lost data, i've contacted garmin's tech dept., their responses were so quick and professional. even my warranty was just expired, they just asked to send it back for a refurbished replacement. they were very courteous and sincere. the replaced one was forwarded to me within 2 weeks. this is an amazingly good experience with garmin's tech support dept.
i didn't miss the phase-out of my 2620 but miss its female direction voice a lot. because that voice on 2620 is so soothing and crisp clear with a wonderful feminine tone, not like those two new female ones on the 2820.
BUT I'D SINCERELY RECOMMEND EVERYONE TO BUY THIS 2820!

I purchased a StreetPilot 2820 in July of this year and overall the unit has been excellent. The biggest problem is with the actual mapping software and how it calculates the route as you move along an Interstate. If you are traveling between two cities on an Interstate, (example between Columbus, OH and Cleveland, OH on I-71) and if the same Interstate roadway intersects other Interstate routes, either crossing or merging, the unit's mapping software will divide the length of the roadway into sections between each intersecting Interstate. In the example provided above, I-71 is divided into 4 parts of various distances. Although you are actually traveling 130 miles in I-71, the first leg is 90 miles, the second leg is 18 miles and so on. When this happens, it becomes very confusing as to how far you actually have to go to reach the destination. I have contacted Garmin about this 'bug' and they have stated 'this is not going to be changed'. Older units such as the 2620 did not do this.

The improvements in this newer model are great. New subdivision and shopping center streets have been added.

I am very pleased with this product. It is very easy to program and use. It is loaded with features that add to your driving experience during long trips. The bluetooth connection for syncing with a phone works without a hitch. The Garmin Mapsource software that comes with the 2820 is a real value add. I also like the fact that software updates are announced automatically when you connect the 2820 to your computer. The manual is clear, or you can hack through the programs on the GPS easily in no time at all. This is a great product!!

I have had the Garmin StreetPilot 2820 GPS Navigation System with Bluetooth for about two months and have been extremely happy with its performance. It was valuable during a recent cross country trip and also provided excellent service in a more urban setting. I previously had an indash (GMC) navigational service and find this much easier to use. The screen is large enough and very easy to read. The instructions are really not needed because the system is easy to pick up and use right out of the box. I do wish it had battery capabilities but otherwise am very pleased with this purchase.



Great GPS system. Clear concise directions, easy to follow prompt screen. Could operate the system without looking at the manual. The cell phone also connects to it which makes it great for hands free and the audio is clear. Take it with me whenever I travel near or far.

GPS functions are easy to use and follow. An added bonus is the Bluetooth connection with my cell phone. Without any additional action, when I start up, I have hands-free cell phone use while I drive. And, many of the businesses have phone numbers listed...so find a restaurant, call it and make reservations...even know when you'll arrive! Sweet.

Garmin StreetPilot 2820 GPS Navigation System with Bluetooth was a life saver. We used it on vacation and were able to enjoy ourselves by saving time in not getting lost, finding the nearest PIzza, walmart, CVS, gas station at the push of a button. Looked up entertainment and found things we didn't know we were near, like a water Park and a zoo, an arcade center, on and on....... It took the frustration out of the vacation and guided us to the most enjoyable family vacation we were ever on! I was able to save all my favorites quickly. It was addicting. Everyone wanted to be the passenger so they could find there fun spots and put them in favorites. I have had other GPS systems, however this one has been the best. My husband hooked up his blackberry to it, and that was fantastic!
this is a great product for yourself or for a gift.


I've had my 2820 now for a week and I am extremely pleased with the all of the basic features. The real plus is the Bluetooth capabilities. I am a consulting engineer and am on the road a lot so being able to use a full functioned, not so many confusing button pushes, hands-free device for my cell phone is a must. The one major gripe that I have, and I have voiced this with Garmin, is the lack of a built-in Wireless FM Transmitter. Before getting this unit, I had a XM radio in my car and connected it via FM. When I saw that Garmin had a GPS that provided XM services AND Bluetooth capabilities, I knew I had to have one. My oversight was making the presumption that since this device was newer than the 2730, it would have all of the features of the 2730 plus Bluetooth. Well, this was the wrong presumption to make and (in the short term) I've ended up buying a Wireless FM Transmitter. I'm not sure why Garmin couldn't include this in the 2820 since they do have a combination of Bluetooth and the Wireless FM Transmitter in their Nuvi 660 product. I did let them know that they should make it more prominent that this unit does NOT have the Wireless FM Transmitter on their web page so that others don't make the same mistake that I did.

The sound is clear and it even has an audio out jack for my auxiliary input jack of my stereo. So, if I'm *really* paranoid about missing audio cues when I'm driving, I don't miss them now. Alternatively, if you pair it with a bluetooth headset, you should be able to get the same in ear (of course you could also use the audio out for regular headphones while driving, say one earbud in, if you wanted).

The interface is very logical and anticipates what you want reasonably well. The navigation at a couple of weird spots in Toronto was a bit disappointing. Don't know whether to attribute to less attention to the Canadian map data or just a sampling anomaly. For example, I punched in a Wynford drive address (cultural centre) and after it took me off the DVP, it didn't tell me to turn onto a crucial cross street (was highly unintuitive at night) to actually get to the entrance of the destination. I'm used to these things generally routing you right to the front door.

Conversely, going to a friends new condo in Downsview, everything was perfect and I got right to the front entrance.

The thing with the 2820 is that like with most of these portable units, I don't leave it on the dash ready to use, b/c it's of course, more of a theft target, alarm notwithstanding. So I wrap it up in a little sports bag and whip it out when I need nav help. It's too big for the glove box (unless you have a really big glove box with nothing else in it). Often, I'll leave the GPS in the trunk so there's less for wandering eyes to wonder about. I really wish I had a unit built into the vehicle I didn't have to fold away, unplug etc.

Really, these units are best for travelers. In one's main car, I'd recommend going to the mobile audio/nav specialty shop and installing something.

While my 2820 has a bigger display than the Garmin ones with the "c" prefix (the smaller square shaped ones), I noticed that the extra screen space is mostly used for extra stats like distance to destination, ETA, current speed etc. In hindsight, the smaller "c" models that you can shove in your glovebox with effectively the same map display area, are probably better. That is - if it's going to be portable than make it fit in your glove box - otherwise - go with a properly installed permanent device.

Having used the device, I realized my concerns about a slightly larger screen size than the "c" models provide, was unfounded. Perhaps there's a mode I can set mine to to take up the full screen, sans the stats. It would be of negligible impact however. The audio cues and a quick glance over seem to really be all that one needs - even with a smaller model.

My 2820 is definitely a solid piece of technology and it does the job. It'll always get me in the area, if not to the doorstep of where I need to go. I've not used the "places of interest" and other such look ups, but my brother in law and cousin have the smaller Garmin units that do this as well, and they've been happy with those functions.

Overall performance was great on this unit. I took 3 units for a 30 day trial run, this was the first one. The unit did everyrthing it was supposed to do flawlessly. The points of interest catagories by Garmin are superior they give you full address and phone number. It came in handy on Hawaii when we wanted ice cream and it was 10pm, we looked up Bakin Robins and called them phone number to find out they were open for another hour, deifinately a time saver.

Downside, it is not portable. There is no easy way of carrying this unit around, you can't use it at your desk because there is no battery like the c550 unit. The bean bag design leaves a lot to be desired. For the price I would check into the C550 or the tomtom 910. I ended up with the Tomtom after 3 months of comparison, more bang for the high price buck. see my detailed comarison on either C550 or the Tomtom 910

(EDIT 12-19-2006: If you're looking at the 2820, unless you drive a motorcycle I strongly recommend the StreetPilot c550 which I've also reviewed. Read this review and then compare it to the c550.)

This is the second Garmin product I've purchased, the first being a StreetPilot C320 for my mother which I've also used extensively. (I've reviewed the C320 also. Most of the good things I pointed out in that review also apply here, so read that one if you want more details than what I give here.) This one was purchased for myself and my wife to use in our new car. (New toys! Hooray!)

The unit itself is pretty solid, measuring about the size of an oversized Stephen King novel, weighing about a pound and having a large widescreen-format touchscreen with four (backlit) rubberized buttons to the right of the screen. A power switch is on the right side, ports for microphone-in and audio-out are on the left side, and a mini USB port is on the back. The screen and buttons automatically adjust their brightness depending on the ambient light (the more light there is the brighter they get), but you can override the brightness levels manually.

One big disappointment was the lack of a built-in microphone and speaker, although Garmin includes a wired microphone that is surprisingly sensitive. Considering that both a microphone and the GPS would need to be within line of sight of the driver it doesn't make sense that Garmin didn't integrate the microphone right into the unit. The speaker is even more unusual; it's actually attached to the plug that goes into the cigarette lighter. So if your car has an awkwardly positioned cigarette lighter you'll find the audio coming out from an unusual angle. The fact that my mother's C320 (which cost less than half) has a built-in speaker while the 2820 does not is a further disappointment.

The unit truly is a plug-and-play affair. Setup is this: Take the unit, the power cord, and the mounting base (more on that in a moment) out of the box. Position the unit on your car's dashboard. Plug in the power cord to your car's cigarette lighter outlet. Turn on the unit. That's it -- done and ready to go. Provided you've got a reasonably clear view of the sky it'll take about 10-15 seconds for the GPS to locate itself, after which you'll have full functionality.

Installation caveats: As with all GPS systems you'll need to position the GPS in an area where it can get a clear view of the sky as the antenna is internal. (External antennas are available.) Garmin includes a weighted "pad" with a high-friction base that securely holds the unit onto the dash. They also provide a means of "permanently" mounting the unit onto the dash via an adhesive disc. I used the weighted pad and have no problems with it.

For gadget geeks like me, you'll want to connect the unit to your Windows PC (via USB) and download Garmin's WebUpdater application. This will update the software in the unit. Mine required about 15-20 updates, including a multitude of voice updates as well as a couple of "system" updates. I therefore strongly recommend you download and use Garmin's WebUpdater (which, incidentally, works on all Garmin products with USB interfaces).

So, how does it work? Garmin's interface is very smooth and polished. It's not perfect and you will sometimes find yourself getting lost in the multitide of menus and functions, but for most of your navigation needs you'll never notice this. You'll be using perhaps 15% of the menus 90% of the time and that 15% is very easy to work with. The navigation process is clear, concise and accurate. As an experiment I went through the same intersection several times and the 2820 announced the upcoming turn at virtually the same exact point, so it's definitely got some accurate positioning happening.

The unit offers a "traditional" 2D GPS perspective (where you're looking straight down onto a map of the surrounding area, with your vehicle positioned in the center of the map) or a pseudo-3D perspective (where the map is angled and you're looking down and forward from above the car's position on the map). I find the 3D perspective to be more interesting and Garmin seems to agree since that view is the default. Unlike the C320, the 2820 will zoom out depending on how far you need to go. For example, if you're traveling 10 miles on a highway the 2820 will zoom the view out to show you more of the surrounding area including points of interest, if applicable. As you approach your turn the 2820 will zoom in to closer detail so you don't miss the turn (you can also manually override this function and zoom in to whatever setting you want). In contrast, the C320 maintains its zoom level at whatever the user specifies.

Audio quality is very good, much improved over my mother's C320 and there's even support for multiple languages (so, yeah, it'll talk to you in Spanish or any of a dozen other languages.) There are three "American English" voices. One is dubbed "Jack", the second "Jill", and the third is unnamed. The "Jill" (female) voice is similar to the voice on the C320 and is the default choice for the 2820. The "Jack" (male) voice is somewhat easier to understand (versus Jill) but the unnamed (female) voice is inarguably the best of them. However, with this clarity comes a trade-off; using the unnamed voice will cause the 2820 to use generic directions ("turn left", "in 500 feet keep right") while using the "Jack" or "Jill" voice will cause the 2820 to call out street names and exit numbers. The reason for this is because the unnamed voice is really little more than a collection of sampled audio that the 2820 strings together appropriately, while "Jack" and "Jill" are a combination of sampled audio and computer-generated speech, thus allowing the unit to call out proper names and numbers when applicable.

There's a phenominal amount of data on this thing. I was particularly surprised by its airport options; not only will it guide you to the airport, but it will also guide you to the appropriate terminal or drop-off/pick-up area. There's also an extensive points-of-interest guide; tell the GPS what you want and it will tell you what's closest and guide you there with aplomb. Map accuracy is exceptional. It doesn't always take me via the route I expect to go or I'm used to going but it always gets me to my destination. I recently took this unit with me to DisneyWorld in Orlando and it successfully plotted dozens of locations for me, both on and off DisneyWorld property. It even recognizes DisneyWorld restaurants in at least four resorts and will guide you there accurately.

I selected the 2820 for its other features as well. The hands-free Bluetooth function works fine. After pairing it with a Treo 650 I was able to send and receive calls through the Garmin unit.

The 2820 also has the ability to receive XM satellite radio and XM's dynamic traffic system, "XM NavTraffic", which will reroute your path to avoid traffic congestion. This requires an XM subscription which I don't have (I'm a Sirius guy) so I was unable to test this.

You can also connect the 2820 to an optional FM TMC traffic receiver which, in areas that support the technology (mainly large cities like Manhattan), will also dynamically reroute your path. This is a less expensive option than the XM system but, again, I have not (yet) installed this so I cannot test it.

One particular item of note: The C320 has one significant shortcoming, and that is the screen tends to get washed out in anything resembling sunlight. I actually had to fabricate a small plastic hood for the C320 to make it visible and therefore more useful. I am happy to say that the 2820 has a significantly better screen. I had it on the dashboard of a PT Cruiser convertible, with the top down, at high noon, in the middle of Florida, on a bright and sunny 90 degree day and had absolutely no problems viewing the screen. The C320 (without the hood) would have shown me a vague blur in a similar situation.

So, overall this is a very positive review. So why only two stars? Several reasons, most of which having to do with comparing the 2820 to the lower-end products like the C320. First, the omission of a built-in speaker and microphone. The fact that Garmin's lower-priced systems has a speaker and the higher-priced systems do not is inexcusable, and the logic behind the external microphone eludes me. I am also removing a star for the other "nickel-and-dime" things. For example, the C320 includes a suction cup mounting for the windshield which is very convenient; the 2820 does not. The C320 has a built-in rechargeable battery good for about four hours which makes it invaluable if you're ever stranded on the side of the road in the middle of nowhere; the 2820 has no battery. Combined the entire package is a little nonsensical; it's like getting a full stereo w/CD player as standard equipment in a Kia, but not even offering it as an option in a Mercedes-Benz. I am also taking a full star off for Garmin's failure to respond to two pre-sale and one post-sale email I sent to them. There is absolutely no excuse for lackluster customer support.

On the other hand, it could fairly be said that I'm not giving credit where credit is due. After all, the 2820 has excellent directions, a very good screen, a ton of preprogrammed locations and a host of additional features like the XM satellite radio connection. To that I say: So what? Any GPS worth anything will have excellent directions, a good screen, and tons of preprogrammed locations so crediting the 2820 for something that it should have just by its very nature is kind of silly. As for the additional features, yeah, you're probably right, but since I'm not actually using many of those additional features I can't rightfully praise the 2820 for having them.

So, is this a good GPS? Yes, one of Garmin's best. But there's a lot of room for improvement and if you don't need the Bluetooth, XM satellite, and/or TMC traffic functions there are much less expensive Garmin units that offer better value.

Yes, I agree that this product is receiving a bad rap from a few other users. This product is simply outstanding. I previously used a 2720 which was quite nice but simply lacked a few more ideal features. Let start with the Bluetooth integration which makes driving a snap, especially in cities where mobile headphones are mandated. It is so clear and concise even if you have cabin noise. The MP3 playability is solid although the speaker wouldn't be great for bass sounds but the sound is pretty crisp. And finally, the GPS navigation is just amazing especially for folks that are directionally impaired. We live in a large city where streets are so unevenly planned that without the Garmin Streetpilot 2820 unit we would be lost. I can't wait to see where Garmin goes with the next round of GPS units.

The Garmin 2820 GPS works very well right from the box; however, it is quite important to be exact when one programs a particular address. It takes you exactly where you ask it to take you. In addition, this GPS Navigator is replete with modern aspects of technology with exceptional advantages over its competitors.
I strongly recommend that if you are looking for a reliable and sound navagation device, this is it - the Garmin GPS 2820.

Based on the experience the reviewer wrote, I've changed my mind on buying ANY Garmin product. That brand of tech and customer support deserves NO customers.

I purchased this device along with a GXM 30 XM radio antenna. When the antenna didn't work(it connects via USB), I thought the problem may be the USB drivers on the main unit. There were no instructions for installing the USB drivers on the disk, and no setup program. I called tech support (which had a 20+ minute wait) and the only help I got was the tech stating that it had worked fine for him and that he didn't think that the lack of instructions, or the lack of a driver installation program, was problematic. I returned the device and I'm still waiting for my refund.